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Shermandra S

1 reviews | Active since Jan 2013

15 Mar 2024, 09:31

No internet for 3 days and ur call centre can’t help

No Fibre for more than 3 days. Spoke to customer service many times who promised to send out a technician. I work from home and this is a nightmare. When I do ur customer lines usually drops the call or they escalating which doesn’t resolve the issue???

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Replies (4)
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Shermandra S's update15 Mar 2024, 10:00
Reviewer Update
Hello I sent a reply with the info requested.
This is the same info I did send yesterday via ur what’s app method.
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Shermandra S's update15 Mar 2024, 14:43
Reviewer Update
Hello. It’s almost day end and no technician has come through to fix the issue. The router has been rebooted. Powered of. Multiple times. This does not fix the issue. Please can you advise ?
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Shermandra S's update16 Mar 2024, 09:22
Reviewer Update
It’s now 4 days and no one has contacted. I phoned ur call centre and all they can say your technical dept is investigating. Why is it so difficult to sen d a tech out to my home like I requested 3 days ago. There’s nothing u can do remotely. Really pathetic service.
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Shermandra S's update18 Mar 2024, 09:56
Reviewer Update
6 days and no resolution. Promises of a technician contacting which doesn’t happen. It’s unbelievable that ur service is so uselsss …