TM
Thabang M

1 reviews | Active since Jan 2024

05 Feb 2026, 17:32

No internet even after paying

"I've been a paying customer of Metro Fiber quiet sum time now , but unfortunately, their service has been a disaster. I've been without internet for 2 whole weeks now, and despite numerous attempts to contact their customer support, the issue remains unresolved.

As a paying customer, I expect a certain level of service quality, but Metro Fiber has failed to deliver. I've paid for a service that I'm not receiving, and it's impacting my work/studies/daily life.

I urge Metro Fiber to take immediate action to restore my service and improve their overall reliability. Until then, I'll be forced to explore alternative options.

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply05 Feb 2026, 17:41
Official
Dear Thabang,

Thank you for sharing your feedback. 

We understand the impact that service interruptions can have on work and daily life. Your concern has been escalated to our support and maintenance teams, and they are actively investigating the issue to restore your connectivity as quickly as possible. 

We will be in touch with updates and next steps to ensure the matter is resolved.

Best regards,
Marilize
MetroFibre Complaints & Escalations