BM
Bernadette M
1 reviews | Active since Feb 2026
26 May 2026, 14:35
No Internet
Hello I would really appreciate it if we could get feedback on when we will have Internet we pay for WiFi and yet the service is bad no Internet since last week already we keep phoning sending mails and yet they send no one out
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
26 May 2026, 14:44Dear Bernadette Molewitz
We understand the frustration caused by the ongoing connectivity issues and the delay in resolution.
Your concern has been noted with urgency, and the matter is currently being followed up with the relevant team for feedback and assistance. We appreciate your patience while the necessary checks and arrangements are being attended to.
As soon as an update becomes available, it will be communicated to you accordingly.
Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 May 2026, 14:44
Official
Dear Bernadette Molewitz
We understand the frustration caused by the ongoing connectivity issues and the delay in resolution.
Your concern has been noted with urgency, and the matter is currently being followed up with the relevant team for feedback and assistance. We appreciate your patience while the necessary checks and arrangements are being attended to.
As soon as an update becomes available, it will be communicated to you accordingly.
Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
BM
Bernadette M's updateReviewer Update
26 May 2026, 14:48Good day,
Please note that your ticket *** has been assigned to a contractor.
Further updates to follow.
Kind regards
The MetroFibre Team
Contact Details | | | | | | | Best Regards
The MetroFibre TeamDisclaimer
The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of [Email] and others authorised to receive it. If you are not the authorised recipient, you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be ********. Please note that we will not change our banking details via email and you are expected to verify any change of banking details that you may receive. This e-mail and its contents are subject to the MetroFibre e-mail legal notice available at Disclaimer[VZ2DNN-NJV4R]
Please note that your ticket *** has been assigned to a contractor.
Further updates to follow.
Kind regards
The MetroFibre Team
Contact Details | | | | | | | Best Regards
The MetroFibre TeamDisclaimer
The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of [Email] and others authorised to receive it. If you are not the authorised recipient, you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be ********. Please note that we will not change our banking details via email and you are expected to verify any change of banking details that you may receive. This e-mail and its contents are subject to the MetroFibre e-mail legal notice available at Disclaimer[VZ2DNN-NJV4R]
Hi by when will they be here we have been calling since last week yesterday someone was suppose to come out and no one came we paying for no service which is unfair
Show quoted text
BM
Bernadette M's update26 May 2026, 14:48
Reviewer Update
Good day,
Please note that your ticket *** has been assigned to a contractor.
Further updates to follow.
Kind regards
The MetroFibre Team
Contact Details | | | | | | | Best Regards
The MetroFibre TeamDisclaimer
The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of [Email] and others authorised to receive it. If you are not the authorised recipient, you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be ********. Please note that we will not change our banking details via email and you are expected to verify any change of banking details that you may receive. This e-mail and its contents are subject to the MetroFibre e-mail legal notice available at Disclaimer[VZ2DNN-NJV4R]
Please note that your ticket *** has been assigned to a contractor.
Further updates to follow.
Kind regards
The MetroFibre Team
Contact Details | | | | | | | Best Regards
The MetroFibre TeamDisclaimer
The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of [Email] and others authorised to receive it. If you are not the authorised recipient, you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be ********. Please note that we will not change our banking details via email and you are expected to verify any change of banking details that you may receive. This e-mail and its contents are subject to the MetroFibre e-mail legal notice available at Disclaimer[VZ2DNN-NJV4R]
Hi by when will they be here we have been calling since last week yesterday someone was suppose to come out and no one came we paying for no service which is unfair
Show quoted text
BM
Bernadette M's updateReviewer Update
26 May 2026, 14:49U guys don't say when the problem will be solved but when it comes to paying we pay full amounts for this type of service no man
BM
Bernadette M's update26 May 2026, 14:49
Reviewer Update
U guys don't say when the problem will be solved but when it comes to paying we pay full amounts for this type of service no man
MetroFibre Networx's replyOfficial
26 May 2026, 14:55The ticket was logged at 12:55 PM today. Please note that we do have an SLA of 24 hours.
Your ticket has been assigned to the contractor, and they will liaise with you directly.
MetroFibre Networx's reply26 May 2026, 14:55
Official
The ticket was logged at 12:55 PM today. Please note that we do have an SLA of 24 hours.
Your ticket has been assigned to the contractor, and they will liaise with you directly.
BM
Bernadette M's updateReviewer Update
26 May 2026, 14:59This is really frustrating we pay for what no service when the contractor finally decides to come it's time to pay again this would be the last month with this network because seriously this is unprofessional from u and your contractor
BM
Bernadette M's update26 May 2026, 14:59
Reviewer Update
This is really frustrating we pay for what no service when the contractor finally decides to come it's time to pay again this would be the last month with this network because seriously this is unprofessional from u and your contractor