SM
Siphosethu M
1 reviews | Active since Nov 2020
04 Jun 2022, 02:48
No internet connection size the 24 of may
Is this Honestly fair?
Not even any communication with what is the the reason for this. Yet we pay evry moth for our internet service but now u guys are really being in fair
It took me so much time to get this job and now thanks to you I am unemployed again Are going to help me pay my bills? No
U just sit there and do nothing to assist ur customers! Nx some ****ty service
It’s been over 7 days and we still have no internet U might as well come and take ur damn fibre coz u can’t even assist ur customers
I’m in isipingo hills and u guys are pathetic and useless
Helpful (0)
Replies (15)0
Replies (15)
MetroFibre Networx's replyOfficial
04 Jun 2022, 07:25Good day Siphosethu,
We are really sorry to hear of you losing your job.
Please note that we are conducting an investigation on the matter.
We will provide feedback.
Please expect a call from one of our agents.
Kind regards
MetroFibre
We are really sorry to hear of you losing your job.
Please note that we are conducting an investigation on the matter.
We will provide feedback.
Please expect a call from one of our agents.
Kind regards
MetroFibre
MetroFibre Networx's reply04 Jun 2022, 07:25
Official
Good day Siphosethu,
We are really sorry to hear of you losing your job.
Please note that we are conducting an investigation on the matter.
We will provide feedback.
Please expect a call from one of our agents.
Kind regards
MetroFibre
We are really sorry to hear of you losing your job.
Please note that we are conducting an investigation on the matter.
We will provide feedback.
Please expect a call from one of our agents.
Kind regards
MetroFibre
SM
Siphosethu M's updateReviewer Update
04 Jun 2022, 08:22Over 7 days already. I’ve been calling u guys and no solution. Not even an explanation. Over 7 days now. This unprofessional and very pathetic of you guys to treat ur customers like this. This is really unacceptable
SM
Siphosethu M's update04 Jun 2022, 08:22
Reviewer Update
Over 7 days already. I’ve been calling u guys and no solution. Not even an explanation. Over 7 days now. This unprofessional and very pathetic of you guys to treat ur customers like this. This is really unacceptable
MetroFibre Networx's replyOfficial
04 Jun 2022, 09:08Dear Siphosethu,
Kindly note that we contacted you but there was no answer unfortunately.
Please note that the issue on our infrastructure in Isipingo Hills is due to the major damage to our infrastructure in KZN.
The issue was resolved yesterday but unfortunately the links are down again down.
Our team has been dispatched to re-attend to the issue, we will keep you updated.
Kind Regards
MetroFibre
Kindly note that we contacted you but there was no answer unfortunately.
Please note that the issue on our infrastructure in Isipingo Hills is due to the major damage to our infrastructure in KZN.
The issue was resolved yesterday but unfortunately the links are down again down.
Our team has been dispatched to re-attend to the issue, we will keep you updated.
Kind Regards
MetroFibre
MetroFibre Networx's reply04 Jun 2022, 09:08
Official
Dear Siphosethu,
Kindly note that we contacted you but there was no answer unfortunately.
Please note that the issue on our infrastructure in Isipingo Hills is due to the major damage to our infrastructure in KZN.
The issue was resolved yesterday but unfortunately the links are down again down.
Our team has been dispatched to re-attend to the issue, we will keep you updated.
Kind Regards
MetroFibre
Kindly note that we contacted you but there was no answer unfortunately.
Please note that the issue on our infrastructure in Isipingo Hills is due to the major damage to our infrastructure in KZN.
The issue was resolved yesterday but unfortunately the links are down again down.
Our team has been dispatched to re-attend to the issue, we will keep you updated.
Kind Regards
MetroFibre
SM
Siphosethu M's updateReviewer Update
04 Jun 2022, 09:26I have my phone on my hands and no one tried to call me. U guys are saying so many stories now. Yesterday I called and the girl said that the issue was with vodacom. And I also sent an email and they told me that my device is undiscoverable and they will send a technician to sort the issue but no feed back. This is really unprofessional!!!
SM
Siphosethu M's update04 Jun 2022, 09:26
Reviewer Update
I have my phone on my hands and no one tried to call me. U guys are saying so many stories now. Yesterday I called and the girl said that the issue was with vodacom. And I also sent an email and they told me that my device is undiscoverable and they will send a technician to sort the issue but no feed back. This is really unprofessional!!!
MetroFibre Networx's replyOfficial
04 Jun 2022, 09:42Please note that we are sending you an email with our call records.
MetroFibre Networx's reply04 Jun 2022, 09:42
Official
Please note that we are sending you an email with our call records.
SM
Siphosethu M's updateReviewer Update
04 Jun 2022, 10:06This issue was never resolved
SM
Siphosethu M's update04 Jun 2022, 10:06
Reviewer Update
This issue was never resolved
MetroFibre Networx's replyOfficial
04 Jun 2022, 11:55Dear Siphosethu, please check your email for further updates.
MetroFibre Networx's reply04 Jun 2022, 11:55
Official
Dear Siphosethu, please check your email for further updates.
SM
Siphosethu M's updateReviewer Update
06 Jun 2022, 08:14I’m still waiting for feedback! It’s been 48 hours now
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Siphosethu M's update06 Jun 2022, 08:14
Reviewer Update
I’m still waiting for feedback! It’s been 48 hours now
MetroFibre Networx's replyOfficial
06 Jun 2022, 08:21Dear Siphosethu
Please note that the issue is being prioritised and an agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Please note that the issue is being prioritised and an agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply06 Jun 2022, 08:21
Official
Dear Siphosethu
Please note that the issue is being prioritised and an agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Please note that the issue is being prioritised and an agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
06 Jun 2022, 08:37Dear Siphosethu
Kindly provide us with an alternative number as we have tried contacting you and the number provided goes to voicemail.
Kind Regards,
Metrofibre
Kindly provide us with an alternative number as we have tried contacting you and the number provided goes to voicemail.
Kind Regards,
Metrofibre
MetroFibre Networx's reply06 Jun 2022, 08:37
Official
Dear Siphosethu
Kindly provide us with an alternative number as we have tried contacting you and the number provided goes to voicemail.
Kind Regards,
Metrofibre
Kindly provide us with an alternative number as we have tried contacting you and the number provided goes to voicemail.
Kind Regards,
Metrofibre
SM
Siphosethu M's updateReviewer Update
06 Jun 2022, 09:30The same number You’ve been calling. ***
SM
Siphosethu M's update06 Jun 2022, 09:30
Reviewer Update
The same number You’ve been calling. ***
MetroFibre Networx's replyOfficial
06 Jun 2022, 09:55Dear Siphosethu
Thank you, an agent will contact you shortly.
Kind Regards,
MetroFibre
Thank you, an agent will contact you shortly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply06 Jun 2022, 09:55
Official
Dear Siphosethu
Thank you, an agent will contact you shortly.
Kind Regards,
MetroFibre
Thank you, an agent will contact you shortly.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
06 Jun 2022, 10:28Dear Siphosethu
Please note that the issue has now been resolved and your line is up and running.
We have contacted the account holder and he confirmed that the line is up and running from his side.
Kind Regards,
MetroFibre
Please note that the issue has now been resolved and your line is up and running.
We have contacted the account holder and he confirmed that the line is up and running from his side.
Kind Regards,
MetroFibre
MetroFibre Networx's reply06 Jun 2022, 10:28
Official
Dear Siphosethu
Please note that the issue has now been resolved and your line is up and running.
We have contacted the account holder and he confirmed that the line is up and running from his side.
Kind Regards,
MetroFibre
Please note that the issue has now been resolved and your line is up and running.
We have contacted the account holder and he confirmed that the line is up and running from his side.
Kind Regards,
MetroFibre
SM
Siphosethu M's updateReviewer Update
06 Jun 2022, 10:41Yes I he did inform me. Thank you
SM
Siphosethu M's update06 Jun 2022, 10:41
Reviewer Update
Yes I he did inform me. Thank you
MetroFibre Networx's replyOfficial
06 Jun 2022, 10:43Dear Siphosethu
You are most welcome.
Enjoy the rest of your day.
Kind Regards,
MetroFibre
You are most welcome.
Enjoy the rest of your day.
Kind Regards,
MetroFibre
MetroFibre Networx's reply06 Jun 2022, 10:43
Official
Dear Siphosethu
You are most welcome.
Enjoy the rest of your day.
Kind Regards,
MetroFibre
You are most welcome.
Enjoy the rest of your day.
Kind Regards,
MetroFibre