MS
Manini S
1 reviews | Active since Oct 2025
29 Oct 2025, 14:39
No Internet connection! Poor communication! Metrofibre really disappointed Me
I live in Northcliff its been over 2 days without internet. I have been sending emails whatsapp and calling and no one is assisting or even knows what's happening i even explained that I am working from home this is affecting me. But no one cares, they have even stopped responding to my enquiries. I was given a ticket number on Monday until today nothing has been done!
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Replies (1)
MetroFibre Networx's replyOfficial
29 Oct 2025, 15:16Dear Manini
Thank you for reaching out to us, and we sincerely apologise for the inconvenience you’ve experienced.
Please note that there is currently maintenance being carried out by the Fibre Network Operator (FNO) in your area, which is affecting connectivity. We understand how disruptive this can be, especially when working from home, and we truly appreciate your patience during this time.
Our team is closely monitoring your line and will provide you with an update as soon as the FNO has completed the work and full service is restored.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we sincerely apologise for the inconvenience you’ve experienced.
Please note that there is currently maintenance being carried out by the Fibre Network Operator (FNO) in your area, which is affecting connectivity. We understand how disruptive this can be, especially when working from home, and we truly appreciate your patience during this time.
Our team is closely monitoring your line and will provide you with an update as soon as the FNO has completed the work and full service is restored.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Oct 2025, 15:16
Official
Dear Manini
Thank you for reaching out to us, and we sincerely apologise for the inconvenience you’ve experienced.
Please note that there is currently maintenance being carried out by the Fibre Network Operator (FNO) in your area, which is affecting connectivity. We understand how disruptive this can be, especially when working from home, and we truly appreciate your patience during this time.
Our team is closely monitoring your line and will provide you with an update as soon as the FNO has completed the work and full service is restored.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we sincerely apologise for the inconvenience you’ve experienced.
Please note that there is currently maintenance being carried out by the Fibre Network Operator (FNO) in your area, which is affecting connectivity. We understand how disruptive this can be, especially when working from home, and we truly appreciate your patience during this time.
Our team is closely monitoring your line and will provide you with an update as soon as the FNO has completed the work and full service is restored.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations