1 reviews | Active since Apr 2020
NO internet connection, NO assistance to restore internet!!
I moved home on 1 June and arranged my Metrofibre internet to be activated on 1 June 2026, Mweb sent me activation confirmation but I am still without internet connection and as I contact them every single day, the feedback remains that they await from Metrofibre the reason why I do not have internet connection but Metrofibre do not respond even though they escalated it on a daily basis. I have no idea how to resolve this issue since neither mweb nor Metrofibre is in contact with me to try and resolve this issue. Mweb is passing the bucket to Metrofibre and I'm hoping that Metrofibre would contact me to assist with internet restoration. There is no way of getting in contact with Metrofibre, I've been trying every day.
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration experienced.
Please note that we have requested the relevant department to assist with your change of address request. The team is currently investigating and will work towards resolving the issue as soon as possible.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration experienced.
Please note that we have requested the relevant department to assist with your change of address request. The team is currently investigating and will work towards resolving the issue as soon as possible.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations