No internet connection from metro Fibre for 7 days

My wifi has been off since Friday 10/05/2024. I still have to date no internet connection at my home. I have phoned numerous times and nothing has been done. My complaint was assigned a ticket with a estimate 3-4 days to resolve, we on day 7 still nothing. I am deeply dissapointed as I am paying for a service I can't use and it's costing me money. Metro Fibre keeps on making promises yet nothing happens. People around me which had network issues since yesterday, they internet connection has been restored, yet not mine. Please avoid doing business with metro Fibre, I have never in my life seen such bad service.