SN
Sinitta N
1 reviews | Active since May 2025
13 May 2025, 22:40
No internet connection for two weeks
Terrible service from this company its been two weeks and still no internet connection I have signed up on the 2nd of May. The technicians have been here four times already and they keep saying everything is clean on their side someone just need to activate the line and the activations team says it's a technical fault so who is at fault here? I have made a big mistake choosing you guys.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
14 May 2025, 07:26Good day Sinitta Niese
Thank you for sharing your experience.
We acknowledge the frustration caused by the ongoing delay in activating your service, especially after multiple technician visits and conflicting feedback. This is not the experience we aim to deliver.
Please be assured that your matter has been escalated to the relevant teams for immediate attention. We are working to ensure the issue is resolved as swiftly as possible, and we will keep you updated on the progress.
We appreciate your patience and the opportunity to address this.
Kind regards,
Kind regards,
Koketso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 May 2025, 07:26
Official
Good day Sinitta Niese
Thank you for sharing your experience.
We acknowledge the frustration caused by the ongoing delay in activating your service, especially after multiple technician visits and conflicting feedback. This is not the experience we aim to deliver.
Please be assured that your matter has been escalated to the relevant teams for immediate attention. We are working to ensure the issue is resolved as swiftly as possible, and we will keep you updated on the progress.
We appreciate your patience and the opportunity to address this.
Kind regards,
Kind regards,
Koketso
MetroFibre Complaints & Escalations
SN
Sinitta N's updateReviewer Update
14 May 2025, 08:32It took a very very long time to come to the conclusion that the device is faulty!!!!
SN
Sinitta N's update14 May 2025, 08:32
Reviewer Update
It took a very very long time to come to the conclusion that the device is faulty!!!!
MetroFibre Networx's replyOfficial
14 May 2025, 08:47Good day Sinitta Niese,
Please be assured that your concern has been escalated to the relevant teams for immediate attention. We are actively working to resolve the issue as swiftly as possible and will keep you updated on the progress.
We value your patience and appreciate the opportunity to address this matter.
Kind regards,
Kind regards,
Koketso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 May 2025, 08:47
Official
Good day Sinitta Niese,
Please be assured that your concern has been escalated to the relevant teams for immediate attention. We are actively working to resolve the issue as swiftly as possible and will keep you updated on the progress.
We value your patience and appreciate the opportunity to address this matter.
Kind regards,
Kind regards,
Koketso
MetroFibre Complaints & Escalations