1 reviews | Active since Oct 2022
No internet connection for 5months but money is being deducted
Not even a star worth, they are deducting my fibre money while i donteven have network for the past 5months, they telling me my line is active, ive been complaining the past 5months,no technition came out to restore my signal, they told me to call vodacom i called vodacom they only told me to switch the router on and off i did that more than 1000times stil no signal but my money is being deducted everymonth from metro fibre,im so livid vodacom also told me they cant help me ,metrofibre must send a techniction out.i mentioned that to metrofibre on their email and they directed me back to vodacom, i asked for my refund of these 5months and they must come take their trash router out coz its gathzring only dust in my living room,i dont recomend metrofibre to anyone
Thank you for raising your concerns with us. We sincerely apologise for the prolonged frustration and inconvenience you have experienced.
We understand your complaint regarding the lack of connectivity, the ongoing billing deductions, and the difficulty you have faced in receiving clear assistance.
Please be advised that we have escalated your query to the relevant department for urgent investigation and assistance. The team has been requested to review your line status, the need for technical intervention, and the billing concerns raised.
Feedback will be provided to you as soon as it is received from the responsible department.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for raising your concerns with us. We sincerely apologise for the prolonged frustration and inconvenience you have experienced.
We understand your complaint regarding the lack of connectivity, the ongoing billing deductions, and the difficulty you have faced in receiving clear assistance.
Please be advised that we have escalated your query to the relevant department for urgent investigation and assistance. The team has been requested to review your line status, the need for technical intervention, and the billing concerns raised.
Feedback will be provided to you as soon as it is received from the responsible department.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations