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Zimhlophe N
1 reviews | Active since Jul 2019
13 Oct 2025, 20:07
No internet connection for 2 weeks
I’m utterly disappointed with the service I have received. I haven’t had any internet connection for the past 2 weeks, mind you, I work from home. Yet they expect me to pay full bill fat the end of the month. This is such an inconvenience.
Helpful (0)
Replies (9)0
Replies (9)
MetroFibre Networx's replyOfficial
13 Oct 2025, 20:16Dear Zimhlophe Njilo
Thank you for bringing this to our attention.
We understand the level of inconvenience caused by being without internet for such an extended period, particularly given the importance of staying connected while working from home. This is not the experience we aim to deliver.
Your concern has been escalated to our technical team for urgent investigation, and we are working to resolve the issue as quickly as possible. We will also review your account and usage over the affected period to assess any applicable billing adjustments.
Your patience during this time is greatly appreciated. A member of our team will be in touch with an update shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand the level of inconvenience caused by being without internet for such an extended period, particularly given the importance of staying connected while working from home. This is not the experience we aim to deliver.
Your concern has been escalated to our technical team for urgent investigation, and we are working to resolve the issue as quickly as possible. We will also review your account and usage over the affected period to assess any applicable billing adjustments.
Your patience during this time is greatly appreciated. A member of our team will be in touch with an update shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Oct 2025, 20:16
Official
Dear Zimhlophe Njilo
Thank you for bringing this to our attention.
We understand the level of inconvenience caused by being without internet for such an extended period, particularly given the importance of staying connected while working from home. This is not the experience we aim to deliver.
Your concern has been escalated to our technical team for urgent investigation, and we are working to resolve the issue as quickly as possible. We will also review your account and usage over the affected period to assess any applicable billing adjustments.
Your patience during this time is greatly appreciated. A member of our team will be in touch with an update shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand the level of inconvenience caused by being without internet for such an extended period, particularly given the importance of staying connected while working from home. This is not the experience we aim to deliver.
Your concern has been escalated to our technical team for urgent investigation, and we are working to resolve the issue as quickly as possible. We will also review your account and usage over the affected period to assess any applicable billing adjustments.
Your patience during this time is greatly appreciated. A member of our team will be in touch with an update shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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Zimhlophe N's updateReviewer Update
13 Oct 2025, 20:20My ticket has been escalated, I have an important meeting tomorrow and the agent said they will keep me updated on my ticket
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Zimhlophe N's update13 Oct 2025, 20:20
Reviewer Update
My ticket has been escalated, I have an important meeting tomorrow and the agent said they will keep me updated on my ticket
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Zimhlophe N's updateReviewer Update
13 Oct 2025, 20:21Am I expecting to wait on the line to keep following up on my ticket? This is honestly unacceptable
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Zimhlophe N's update13 Oct 2025, 20:21
Reviewer Update
Am I expecting to wait on the line to keep following up on my ticket? This is honestly unacceptable
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Zimhlophe N's updateReviewer Update
13 Oct 2025, 20:22Work is piling up for me!!!
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Zimhlophe N's update13 Oct 2025, 20:22
Reviewer Update
Work is piling up for me!!!
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Zimhlophe N's updateReviewer Update
14 Oct 2025, 17:02If it’s a matter of urgency, it should’ve been resolved sooner, now I have to wait for Thursday with the possibility of another week with no internet. You keep saying that the case is escalated yet I have to call every day to follow up. If this is how you handle cases, then it’s quite disappointing.
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Zimhlophe N's update14 Oct 2025, 17:02
Reviewer Update
If it’s a matter of urgency, it should’ve been resolved sooner, now I have to wait for Thursday with the possibility of another week with no internet. You keep saying that the case is escalated yet I have to call every day to follow up. If this is how you handle cases, then it’s quite disappointing.
MetroFibre Networx's replyOfficial
15 Oct 2025, 12:58Dear Zimhlophe,
We understand the critical importance of this and the impact it has had on your work. Your frustration is completely valid.
The matter remains a priority, and we are actively working with our contractors to ensure the scheduled repair on 16 October proceeds without further delay. We’ll continue monitoring the progress and keep you updated throughout.
Thank you for your continued patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We understand the critical importance of this and the impact it has had on your work. Your frustration is completely valid.
The matter remains a priority, and we are actively working with our contractors to ensure the scheduled repair on 16 October proceeds without further delay. We’ll continue monitoring the progress and keep you updated throughout.
Thank you for your continued patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Oct 2025, 12:58
Official
Dear Zimhlophe,
We understand the critical importance of this and the impact it has had on your work. Your frustration is completely valid.
The matter remains a priority, and we are actively working with our contractors to ensure the scheduled repair on 16 October proceeds without further delay. We’ll continue monitoring the progress and keep you updated throughout.
Thank you for your continued patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We understand the critical importance of this and the impact it has had on your work. Your frustration is completely valid.
The matter remains a priority, and we are actively working with our contractors to ensure the scheduled repair on 16 October proceeds without further delay. We’ll continue monitoring the progress and keep you updated throughout.
Thank you for your continued patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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Zimhlophe N's updateReviewer Update
16 Oct 2025, 17:14Today is the 16th and the internet is still down…..
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Zimhlophe N's update16 Oct 2025, 17:14
Reviewer Update
Today is the 16th and the internet is still down…..
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Zimhlophe N's updateReviewer Update
16 Oct 2025, 17:15The internet light is STILL RED and the service light is STILL OFF!!
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Zimhlophe N's update16 Oct 2025, 17:15
Reviewer Update
The internet light is STILL RED and the service light is STILL OFF!!
MetroFibre Networx's replyOfficial
16 Oct 2025, 17:18Dear Zimhlophe,
We completely understand how frustrating and unacceptable this continued downtime is, especially given the commitments you’ve mentioned.
We’ve flagged this again with our technical team and contractors to ensure immediate feedback and action. The fact that you're still offline after the promised repair date is not in line with the urgency this matter deserves.
Thank you for continuing to highlight this — we will keep you informed with any updates as they come through.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We completely understand how frustrating and unacceptable this continued downtime is, especially given the commitments you’ve mentioned.
We’ve flagged this again with our technical team and contractors to ensure immediate feedback and action. The fact that you're still offline after the promised repair date is not in line with the urgency this matter deserves.
Thank you for continuing to highlight this — we will keep you informed with any updates as they come through.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Oct 2025, 17:18
Official
Dear Zimhlophe,
We completely understand how frustrating and unacceptable this continued downtime is, especially given the commitments you’ve mentioned.
We’ve flagged this again with our technical team and contractors to ensure immediate feedback and action. The fact that you're still offline after the promised repair date is not in line with the urgency this matter deserves.
Thank you for continuing to highlight this — we will keep you informed with any updates as they come through.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We completely understand how frustrating and unacceptable this continued downtime is, especially given the commitments you’ve mentioned.
We’ve flagged this again with our technical team and contractors to ensure immediate feedback and action. The fact that you're still offline after the promised repair date is not in line with the urgency this matter deserves.
Thank you for continuing to highlight this — we will keep you informed with any updates as they come through.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations