BJ
Brendon J
1 reviews | Active since Jan 2024
05 May 2026, 21:16
No internet connection
High metro fiber Brendon one of your customers. I paid this month but I don't have internet access it says no internet connection I'm just wondering now it's not the cable cuz I I took out of cable it's not working so now I'm really wondering what's going on my account number is BRE933 my phone number ***. I tried calling you guys but AI voice keep on redirecting me I can't get hold of a call agent to find out what is the problem can you please help me
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
05 May 2026, 21:44Dear Brendon Jacobs
Thank you for reaching out and for providing your details.
Thank you for reaching out and for providing your details.
We can see how frustrating this situation is, especially after your payment has been made and you’re still without internet access. We also understand the difficulty you’ve had trying to get through to a consultant.
We’re currently looking into your account (BRE933) to determine what may be causing the connection issue. In the meantime, we’re running checks on the line from our side. If needed, this will be escalated to our technical team for further investigation to get your service restored as quickly as possible.
We’ll keep you updated shortly. Thank you for your patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 May 2026, 21:44
Official
Dear Brendon Jacobs
Thank you for reaching out and for providing your details.
Thank you for reaching out and for providing your details.
We can see how frustrating this situation is, especially after your payment has been made and you’re still without internet access. We also understand the difficulty you’ve had trying to get through to a consultant.
We’re currently looking into your account (BRE933) to determine what may be causing the connection issue. In the meantime, we’re running checks on the line from our side. If needed, this will be escalated to our technical team for further investigation to get your service restored as quickly as possible.
We’ll keep you updated shortly. Thank you for your patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
BJ
Brendon J's updateReviewer Update
09 May 2026, 14:22Hi metro fiber I didn't get any assistant is your guys promise. It's been 4 days now without internet can your guys please give me a call or update regarding my account details my number ***. My account number is BRE933 I WOULD LIKE TO HAVE TACTICAL SUPPORT
BJ
Brendon J's update09 May 2026, 14:22
Reviewer Update
Hi metro fiber I didn't get any assistant is your guys promise. It's been 4 days now without internet can your guys please give me a call or update regarding my account details my number ***. My account number is BRE933 I WOULD LIKE TO HAVE TACTICAL SUPPORT