T
Tendani
1 reviews | Active since Aug 2024
16 Mar 2026, 19:28
No internet connection
No service at all, 5 days without internet when you call you don’t get assisted.
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Replies (2)T
Tendani's updateReviewer Update
16 Mar 2026, 19:31I was placed on hold for more than 30 minutes until I decided to drop the call by the lady called Palesa. Metro fibre only assist with sales no service assistance at all. Imagine paying full service for the whole month and you get internet for only 1 week without. I sent multiple emails without any response.
T
Tendani's update16 Mar 2026, 19:31
Reviewer Update
I was placed on hold for more than 30 minutes until I decided to drop the call by the lady called Palesa. Metro fibre only assist with sales no service assistance at all. Imagine paying full service for the whole month and you get internet for only 1 week without. I sent multiple emails without any response.
MetroFibre Networx's replyOfficial
16 Mar 2026, 19:43Dear Tendani,
Thank you for bringing your experience to our attention.
Being without internet for an extended period and struggling to obtain assistance is understandably disruptive, particularly when reliable connectivity is needed for everyday use. Your feedback regarding both the service interruption and the difficulty reaching support has been noted.
Your service history and current fault status will be reviewed with the relevant technical team to determine the cause of the prolonged outage, the actions currently underway, and the communication provided during this period.
Further feedback will be shared once the responsible team has confirmed the next steps toward resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your experience to our attention.
Being without internet for an extended period and struggling to obtain assistance is understandably disruptive, particularly when reliable connectivity is needed for everyday use. Your feedback regarding both the service interruption and the difficulty reaching support has been noted.
Your service history and current fault status will be reviewed with the relevant technical team to determine the cause of the prolonged outage, the actions currently underway, and the communication provided during this period.
Further feedback will be shared once the responsible team has confirmed the next steps toward resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Mar 2026, 19:43
Official
Dear Tendani,
Thank you for bringing your experience to our attention.
Being without internet for an extended period and struggling to obtain assistance is understandably disruptive, particularly when reliable connectivity is needed for everyday use. Your feedback regarding both the service interruption and the difficulty reaching support has been noted.
Your service history and current fault status will be reviewed with the relevant technical team to determine the cause of the prolonged outage, the actions currently underway, and the communication provided during this period.
Further feedback will be shared once the responsible team has confirmed the next steps toward resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your experience to our attention.
Being without internet for an extended period and struggling to obtain assistance is understandably disruptive, particularly when reliable connectivity is needed for everyday use. Your feedback regarding both the service interruption and the difficulty reaching support has been noted.
Your service history and current fault status will be reviewed with the relevant technical team to determine the cause of the prolonged outage, the actions currently underway, and the communication provided during this period.
Further feedback will be shared once the responsible team has confirmed the next steps toward resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations