NM
Noko M
1 reviews | Active since Jul 2022
21 Jan 2026, 11:36
no internet connection
I'm a new client to metro fibre and i'm not happy with the service i'm already getting, installation was done on Saturday morning, still no connection, no communication.. its frustrating.
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MetroFibre Networx's replyOfficial
21 Jan 2026, 11:43Dear Noko
Thank you for reaching out and for sharing your experience. We understand how frustrating it is to have your installation completed and still not have an active internet connection, especially as a new MetroFibre client. This is not the experience we intend for our customers.
The lack of connectivity and communication following your installation has been noted and is being treated as a priority. Your case is being escalated to the relevant technical team to investigate the cause of the delay and to ensure that your connection is activated as soon as possible.
We appreciate your patience while this matter is addressed and will ensure that you are kept informed of progress until the issue is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience. We understand how frustrating it is to have your installation completed and still not have an active internet connection, especially as a new MetroFibre client. This is not the experience we intend for our customers.
The lack of connectivity and communication following your installation has been noted and is being treated as a priority. Your case is being escalated to the relevant technical team to investigate the cause of the delay and to ensure that your connection is activated as soon as possible.
We appreciate your patience while this matter is addressed and will ensure that you are kept informed of progress until the issue is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Jan 2026, 11:43
Official
Dear Noko
Thank you for reaching out and for sharing your experience. We understand how frustrating it is to have your installation completed and still not have an active internet connection, especially as a new MetroFibre client. This is not the experience we intend for our customers.
The lack of connectivity and communication following your installation has been noted and is being treated as a priority. Your case is being escalated to the relevant technical team to investigate the cause of the delay and to ensure that your connection is activated as soon as possible.
We appreciate your patience while this matter is addressed and will ensure that you are kept informed of progress until the issue is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience. We understand how frustrating it is to have your installation completed and still not have an active internet connection, especially as a new MetroFibre client. This is not the experience we intend for our customers.
The lack of connectivity and communication following your installation has been noted and is being treated as a priority. Your case is being escalated to the relevant technical team to investigate the cause of the delay and to ensure that your connection is activated as soon as possible.
We appreciate your patience while this matter is addressed and will ensure that you are kept informed of progress until the issue is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations