KP
Kaylin P

1 reviews | Active since May 2022

25 Jan 2023, 12:22

No internet connection and poor customer service

This companies service is beyond pathetic and now the internet is off again. There are connection problems. Here goes another 5 days without internet. When I call their offices they don't answer. This is total nonsense. This is the worst Fibre company out there. Last week Wednesday tye exact same thing occurred n my internet was only restored on Monday. Please guys this company is a ****

I will also report them to the ombudsman

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply25 Jan 2023, 13:04
Official
Good Day Kaylin

We apologise for the poor service and connection you have received so far.

We are experiencing an outage in your area at the moment. Our engineers are working on restoring the services as a matter of urgency.

We will try to have your service back up and running as soon as possible. 

Kind Regards,
Siboniso Sibisi
Metrofibre