YA
Yvonne A
1 reviews | Active since Jun 2015
26 Jan 2026, 16:53
No internet connection again every 2 months its the same story
At it again, the constant fighting with Webafrica/ Metrofiber. They logged a ticket and a reference number. I know the drill by now only after 72 hours that’s when the issue will be escalated, mind you I have a child who is homeschooling online.This is pathetic
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
26 Jan 2026, 18:05Dear Yvonne
We sincerely apologise for the inconvenience caused by your service currently being down and fully understand how frustrating this situation is.
Please be assured that your query has been escalated and is currently with our appointed contractors. We have requested that they contact you urgently to arrange an appointment and restore your service as soon as possible.
We acknowledge your concerns regarding previous delays and want to assure you that we are actively following up to ensure this matter is prioritised and resolved without further unnecessary delays.
Thank you for bringing this to our attention and for your patience while we work towards restoring your service. We will continue to monitor the progress closely until the issue is resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the inconvenience caused by your service currently being down and fully understand how frustrating this situation is.
Please be assured that your query has been escalated and is currently with our appointed contractors. We have requested that they contact you urgently to arrange an appointment and restore your service as soon as possible.
We acknowledge your concerns regarding previous delays and want to assure you that we are actively following up to ensure this matter is prioritised and resolved without further unnecessary delays.
Thank you for bringing this to our attention and for your patience while we work towards restoring your service. We will continue to monitor the progress closely until the issue is resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Jan 2026, 18:05
Official
Dear Yvonne
We sincerely apologise for the inconvenience caused by your service currently being down and fully understand how frustrating this situation is.
Please be assured that your query has been escalated and is currently with our appointed contractors. We have requested that they contact you urgently to arrange an appointment and restore your service as soon as possible.
We acknowledge your concerns regarding previous delays and want to assure you that we are actively following up to ensure this matter is prioritised and resolved without further unnecessary delays.
Thank you for bringing this to our attention and for your patience while we work towards restoring your service. We will continue to monitor the progress closely until the issue is resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the inconvenience caused by your service currently being down and fully understand how frustrating this situation is.
Please be assured that your query has been escalated and is currently with our appointed contractors. We have requested that they contact you urgently to arrange an appointment and restore your service as soon as possible.
We acknowledge your concerns regarding previous delays and want to assure you that we are actively following up to ensure this matter is prioritised and resolved without further unnecessary delays.
Thank you for bringing this to our attention and for your patience while we work towards restoring your service. We will continue to monitor the progress closely until the issue is resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
YA
Yvonne A's updateReviewer Update
27 Jan 2026, 12:01My daughter who is at home just phoned to alert me that the fiber is having the same issue as yesterday’s. Why do we have to go through this ordeal every now and then though.
YA
Yvonne A's update27 Jan 2026, 12:01
Reviewer Update
My daughter who is at home just phoned to alert me that the fiber is having the same issue as yesterday’s. Why do we have to go through this ordeal every now and then though.
MetroFibre Networx's replyOfficial
27 Jan 2026, 16:15Good Day
Kindly note that our contract has tried to contact you without success. Please provide us with an alternative number that you may be contacted on.
Kindly note that our contract has tried to contact you without success. Please provide us with an alternative number that you may be contacted on.
MetroFibre Networx's reply27 Jan 2026, 16:15
Official
Good Day
Kindly note that our contract has tried to contact you without success. Please provide us with an alternative number that you may be contacted on.
Kindly note that our contract has tried to contact you without success. Please provide us with an alternative number that you may be contacted on.
YA
Yvonne A's updateReviewer Update
28 Jan 2026, 14:46The contractor came today and nothing was fixed because apparently the problem is outside and he saiid its Metrofiber that has to come sort it out and that was in the morning around 09:00 it’s almost 15:00 and still no internet. Turn around time of 72 hours has passed.
YA
Yvonne A's update28 Jan 2026, 14:46
Reviewer Update
The contractor came today and nothing was fixed because apparently the problem is outside and he saiid its Metrofiber that has to come sort it out and that was in the morning around 09:00 it’s almost 15:00 and still no internet. Turn around time of 72 hours has passed.