SG
Shayjal G
1 reviews | Active since Dec 2023
02 Dec 2023, 15:52
No internet connection
The customer experience is poor.
Issues Unable to log onto client profile on your website.
Helpline wait times range from 15min to 30 min wait before someone answers.
No sms notifications that the Metrofibre will be working in the estate, the only way I find out is when I see your technical team working in the estate.
Helpful (0)
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Replies (1)
MetroFibre Networx's replyOfficial
04 Dec 2023, 10:46Dear Shayjal
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
MetroFibre Networx's reply04 Dec 2023, 10:46
Official
Dear Shayjal
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize