L
Letlhogonolo
1 reviews | Active since Oct 2024
04 Mar 2026, 19:46
No Internet Connection - ***
I have been without internet connection since 02 March 2026.
I logged a call with Metro Fibre, yet to date there has been no update and no resolution, despite my follow-ups.
This level of service is unacceptable. As a paying customer, I expect timely communication and effective resolution of service interruptions. The lack of accountability is extremely disappointing.
I demand immediate action to restore my internet connection and a clear explanation for the delay.
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Replies (1)
MetroFibre Networx's replyOfficial
04 Mar 2026, 19:55Dear Letlhogonolo
We acknowledge your concern regarding the prolonged internet outage since 02 March 2026 and the lack of feedback received on your logged call. We understand the seriousness of this matter and the impact it has had on you as a valued customer.
Your reference number *** has now been escalated for immediate attention. The relevant technical team has been notified to prioritize the restoration of your connection and to provide a clear update on the cause of the delay.
We appreciate your patience while this matter is being urgently addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We acknowledge your concern regarding the prolonged internet outage since 02 March 2026 and the lack of feedback received on your logged call. We understand the seriousness of this matter and the impact it has had on you as a valued customer.
Your reference number *** has now been escalated for immediate attention. The relevant technical team has been notified to prioritize the restoration of your connection and to provide a clear update on the cause of the delay.
We appreciate your patience while this matter is being urgently addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Mar 2026, 19:55
Official
Dear Letlhogonolo
We acknowledge your concern regarding the prolonged internet outage since 02 March 2026 and the lack of feedback received on your logged call. We understand the seriousness of this matter and the impact it has had on you as a valued customer.
Your reference number *** has now been escalated for immediate attention. The relevant technical team has been notified to prioritize the restoration of your connection and to provide a clear update on the cause of the delay.
We appreciate your patience while this matter is being urgently addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We acknowledge your concern regarding the prolonged internet outage since 02 March 2026 and the lack of feedback received on your logged call. We understand the seriousness of this matter and the impact it has had on you as a valued customer.
Your reference number *** has now been escalated for immediate attention. The relevant technical team has been notified to prioritize the restoration of your connection and to provide a clear update on the cause of the delay.
We appreciate your patience while this matter is being urgently addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations