HS
Hlengiwe S
1 reviews | Active since Sept 2025
29 Sept 2025, 10:28
No Internet connection.
I do not have internet connection, when i call i am told about outage i knew nothing about.
This has happened 4 times in one month preventing me to also do my job. i have paid but do not have the internet connection i paid for.
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Replies (1)
MetroFibre Networx's replyOfficial
29 Sept 2025, 11:06Dear Hlengiwe,
Thank you for reaching out and for bringing your concerns to our attention. We truly appreciate your patience and cooperation as we work to investigate and address the service interruptions you have experienced.
We understand the importance of a reliable internet connection, particularly when it affects your ability to work. Your feedback regarding repeated outages has been noted and escalated for further review with our technical management team to ensure the matter is addressed with urgency.
We will continue to monitor your service closely and will be in touch with you directly to share further updates as they become available.
Thank you once again for sharing your experience with us and giving us the opportunity to improve our service delivery.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We truly appreciate your patience and cooperation as we work to investigate and address the service interruptions you have experienced.
We understand the importance of a reliable internet connection, particularly when it affects your ability to work. Your feedback regarding repeated outages has been noted and escalated for further review with our technical management team to ensure the matter is addressed with urgency.
We will continue to monitor your service closely and will be in touch with you directly to share further updates as they become available.
Thank you once again for sharing your experience with us and giving us the opportunity to improve our service delivery.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Sept 2025, 11:06
Official
Dear Hlengiwe,
Thank you for reaching out and for bringing your concerns to our attention. We truly appreciate your patience and cooperation as we work to investigate and address the service interruptions you have experienced.
We understand the importance of a reliable internet connection, particularly when it affects your ability to work. Your feedback regarding repeated outages has been noted and escalated for further review with our technical management team to ensure the matter is addressed with urgency.
We will continue to monitor your service closely and will be in touch with you directly to share further updates as they become available.
Thank you once again for sharing your experience with us and giving us the opportunity to improve our service delivery.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We truly appreciate your patience and cooperation as we work to investigate and address the service interruptions you have experienced.
We understand the importance of a reliable internet connection, particularly when it affects your ability to work. Your feedback regarding repeated outages has been noted and escalated for further review with our technical management team to ensure the matter is addressed with urgency.
We will continue to monitor your service closely and will be in touch with you directly to share further updates as they become available.
Thank you once again for sharing your experience with us and giving us the opportunity to improve our service delivery.
Best regards,
Marilize
MetroFibre Complaints & Escalations