TS
Tharollo S
1 reviews | Active since May 2025
29 Dec 2025, 12:36
No internet connection
From Saturday night I haven't had internet connection logged a call contractors came to fix the cable yet am still waiting to be connected I was told I'd be called still nothing yet am busying making calls with my airtime still no help it's month end now you'll be wanting to be paid with no internet connection
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MetroFibre Networx's replyOfficial
29 Dec 2025, 12:51Dear Tharollo
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the ongoing connectivity issue.
We understand how urgent this situation is. Being without connectivity and having to repeatedly follow up at your own cost is certainly not the experience we want for our customers.
Please be assured that we have urgently escalated this matter and have requested our WiFi/LAN department to expedite the investigation and restoration of your line. Our team has been instructed to contact you urgently to provide assistance and ensure that your connection is restored as soon as possible.
We are actively monitoring the progress and will continue to follow up until this matter is fully resolved and you are back online.
Thank you for your patience while we work to resolve this as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the ongoing connectivity issue.
We understand how urgent this situation is. Being without connectivity and having to repeatedly follow up at your own cost is certainly not the experience we want for our customers.
Please be assured that we have urgently escalated this matter and have requested our WiFi/LAN department to expedite the investigation and restoration of your line. Our team has been instructed to contact you urgently to provide assistance and ensure that your connection is restored as soon as possible.
We are actively monitoring the progress and will continue to follow up until this matter is fully resolved and you are back online.
Thank you for your patience while we work to resolve this as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Dec 2025, 12:51
Official
Dear Tharollo
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the ongoing connectivity issue.
We understand how urgent this situation is. Being without connectivity and having to repeatedly follow up at your own cost is certainly not the experience we want for our customers.
Please be assured that we have urgently escalated this matter and have requested our WiFi/LAN department to expedite the investigation and restoration of your line. Our team has been instructed to contact you urgently to provide assistance and ensure that your connection is restored as soon as possible.
We are actively monitoring the progress and will continue to follow up until this matter is fully resolved and you are back online.
Thank you for your patience while we work to resolve this as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the ongoing connectivity issue.
We understand how urgent this situation is. Being without connectivity and having to repeatedly follow up at your own cost is certainly not the experience we want for our customers.
Please be assured that we have urgently escalated this matter and have requested our WiFi/LAN department to expedite the investigation and restoration of your line. Our team has been instructed to contact you urgently to provide assistance and ensure that your connection is restored as soon as possible.
We are actively monitoring the progress and will continue to follow up until this matter is fully resolved and you are back online.
Thank you for your patience while we work to resolve this as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations