SJ
Steven J
1 reviews | Active since Jul 2021
02 Oct 2024, 12:12
no internet and no resolution or ETA in sight
Would not recommend Afrihost or Metrofibre to my worst enemy!!!! Support sucks, no communications to clients and they will have you running in circles for weeks before getting a problem sorted out.
Internet has been down for 5 days now and neither Metrofibre nor Afrihost can figure out why and how to fix it.
They have replaced my ONT and now can not get the new one connected. It took them 3 days to get someone out to my place and even after that there is no fix for this.
apparently my case has now been escalated to maintenance... now what does that mean exactly? Good question, no one knows and no one cares.
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Replies (1)
MetroFibre Networx's replyOfficial
03 Oct 2024, 09:54Dear Steven,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are working diligently to find a solution to improve your connectivity experience.
We will keep you updated on our progress and are dedicated to resolving this as quickly as possible. In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 427339.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are working diligently to find a solution to improve your connectivity experience.
We will keep you updated on our progress and are dedicated to resolving this as quickly as possible. In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 427339.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Oct 2024, 09:54
Official
Dear Steven,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are working diligently to find a solution to improve your connectivity experience.
We will keep you updated on our progress and are dedicated to resolving this as quickly as possible. In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 427339.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are working diligently to find a solution to improve your connectivity experience.
We will keep you updated on our progress and are dedicated to resolving this as quickly as possible. In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 427339.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations