GH
Giselle H
1 reviews | Active since Mar 2025
24 Mar 2025, 06:47
No internet and billing complaint
This is the worst service provider I have dealt with by far. I have an ongoing account query no one bothered to provide feeback to me. I was with Real broadband which administered my account with Metrofibre and is back with them. I have no internet service since last night and sent emails and whatsapp messages and only received automated responses. I sent another message this morning stating that Im emailing the CEO Jan-Jan Bezuidenhout and got a response. No resolution as yet with my billing issue and no internet service. Yet I pay the account on a monthly basis. This company lacks customer service and never provides feedback.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
24 Mar 2025, 07:49Dear Giselle,
Thank you for bringing your concerns to our attention. We understand the importance of a reliable connection and clear communication.
We can confirm that your account status is active, and your service has not been suspended by our Finance team. To address your connectivity concerns, we have raised fault ticket 658514 with our WiFi & LAN Team for further investigation and assistance in ensuring a prompt resolution.
We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the importance of a reliable connection and clear communication.
We can confirm that your account status is active, and your service has not been suspended by our Finance team. To address your connectivity concerns, we have raised fault ticket 658514 with our WiFi & LAN Team for further investigation and assistance in ensuring a prompt resolution.
We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Mar 2025, 07:49
Official
Dear Giselle,
Thank you for bringing your concerns to our attention. We understand the importance of a reliable connection and clear communication.
We can confirm that your account status is active, and your service has not been suspended by our Finance team. To address your connectivity concerns, we have raised fault ticket 658514 with our WiFi & LAN Team for further investigation and assistance in ensuring a prompt resolution.
We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the importance of a reliable connection and clear communication.
We can confirm that your account status is active, and your service has not been suspended by our Finance team. To address your connectivity concerns, we have raised fault ticket 658514 with our WiFi & LAN Team for further investigation and assistance in ensuring a prompt resolution.
We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
GH
Giselle H's updateReviewer Update
24 Mar 2025, 08:09Good day. Thank you for your response. Will someone contact me regarding my billing query? Because my query is still not resolved?
GH
Giselle H's update24 Mar 2025, 08:09
Reviewer Update
Good day. Thank you for your response. Will someone contact me regarding my billing query? Because my query is still not resolved?
MetroFibre Networx's replyOfficial
24 Mar 2025, 12:23Dear Giselle,
Thank you for your response. We have raised your billing concerns with our Finance Management team, and they will be in contact with you shortly to assist further and ensure the matter is resolved.
We appreciate your patience in this regard.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your response. We have raised your billing concerns with our Finance Management team, and they will be in contact with you shortly to assist further and ensure the matter is resolved.
We appreciate your patience in this regard.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Mar 2025, 12:23
Official
Dear Giselle,
Thank you for your response. We have raised your billing concerns with our Finance Management team, and they will be in contact with you shortly to assist further and ensure the matter is resolved.
We appreciate your patience in this regard.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your response. We have raised your billing concerns with our Finance Management team, and they will be in contact with you shortly to assist further and ensure the matter is resolved.
We appreciate your patience in this regard.
Best regards,
Marilize
MetroFibre Complaints & Escalations
GH
Giselle H's updateReviewer Update
24 Mar 2025, 12:47Thank you I will wait for feedback in this regard.
GH
Giselle H's update24 Mar 2025, 12:47
Reviewer Update
Thank you I will wait for feedback in this regard.
MetroFibre Networx's replyOfficial
24 Mar 2025, 13:53Dear Giselle,
You're most welcome! We appreciate your patience and will provide feedback as soon as we have an update. Let us know if there's anything else we can assist with in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations
You're most welcome! We appreciate your patience and will provide feedback as soon as we have an update. Let us know if there's anything else we can assist with in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Mar 2025, 13:53
Official
Dear Giselle,
You're most welcome! We appreciate your patience and will provide feedback as soon as we have an update. Let us know if there's anything else we can assist with in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations
You're most welcome! We appreciate your patience and will provide feedback as soon as we have an update. Let us know if there's anything else we can assist with in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations