No internet after installation

Good day

I would like to follow up on the status of my installation? Installation was done on Monday 27 May. I still do not have internet. Lebohang indicated I must send ID and proof of address to cancel Vodacom. I said I am the tenant, Vodacom is not mine to cancel. I phoned the support call centre again today, I was told the house number is the problem. I was transferred to sales, spoke to Sarita and she sent a form to rectify the address. I sent it back, again no feedback. I don't know what is going on, I don't know what is the actual problem and i still don't have internet. Can someone please let me know what is going on and what the problem is and then help me fix the problem so I can have internet. I honestly don't care if it's with Meteofibre or Vodacom, I just want my internet working again. The installation should never have taken place when there was obviously a problem, yet it went ahead and the only person now struggling is me. This is a mistake from Metrofibre yet I must be the one to follow up.

I would appreciate someone getting back to me.