tR
thabang R
1 reviews | Active since Mar 2014
22 Jan 2026, 12:14
No internet
I have been without internet since the 7th of January 2026. I reached out to supersonic and I was told that they have raised a ticket with metrofibre. It took Supersonic two weeks to log a call and kindly note that I work from home and rely on the internet. I called Supersonic today (22/01/2026) and I am being told that one of the metrofibre agents have tried to reach me and my ticket has since been closed, I deny this claim (surely the agent just didn't want to work. Metrofibre can I plead with you to send out someone urgently to resolve my issue. I have kids that use online schooling and rely on the internet, I am also working from home and rely on the internet. Ticket number is #***
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MetroFibre Networx's replyOfficial
22 Jan 2026, 12:23Thank you, Thabang, for bringing your concerns to our attention and for sharing the impact this outage has had on your work and household. We acknowledge the frustration caused by the ongoing connectivity issues and the difficulties in resolving your ticket.
Your feedback has been noted, and we are actively engaging with our Maintenance team to ensure that your ticket #*** is addressed urgently. A technician will be dispatched to assist with troubleshooting and restore your service as soon as possible.
We will be in touch to provide further updates and guidance. Thank you for your patience while we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback has been noted, and we are actively engaging with our Maintenance team to ensure that your ticket #*** is addressed urgently. A technician will be dispatched to assist with troubleshooting and restore your service as soon as possible.
We will be in touch to provide further updates and guidance. Thank you for your patience while we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 Jan 2026, 12:23
Official
Thank you, Thabang, for bringing your concerns to our attention and for sharing the impact this outage has had on your work and household. We acknowledge the frustration caused by the ongoing connectivity issues and the difficulties in resolving your ticket.
Your feedback has been noted, and we are actively engaging with our Maintenance team to ensure that your ticket #*** is addressed urgently. A technician will be dispatched to assist with troubleshooting and restore your service as soon as possible.
We will be in touch to provide further updates and guidance. Thank you for your patience while we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback has been noted, and we are actively engaging with our Maintenance team to ensure that your ticket #*** is addressed urgently. A technician will be dispatched to assist with troubleshooting and restore your service as soon as possible.
We will be in touch to provide further updates and guidance. Thank you for your patience while we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations