NS
Nkululeko S
1 reviews | Active since Oct 2023
10 Oct 2025, 11:11
No internet acess for 3 days
Im having the worst experience with metrofibre go... Its been 3 days no wifi and no assistance on fixing the problem..its unacceptable, we pay for this services yet we dont get assistance. Tomorrow will be day 4 with no assistance. Ive requested for technician to be sent out to see to the problem no feedback whatsoever... Im so disappointed.. I rather opt for another service provider..
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
10 Oct 2025, 11:19Dear Nkululeko Sishi
Thank you for reaching out and sharing your experience.
We completely understand how frustrating it must be to be without internet access for several days, especially when reliable connectivity is expected. This is certainly not the level of service we aim to provide, and your feedback is being taken seriously.
We can confirm that your request for assistance has been noted, and we are actively working on resolving the issue. A technician has been prioritized and will be in contact shortly to address the problem directly.
Your patience throughout this time is greatly appreciated. We're committed to restoring your service as soon as possible and improving your overall experience with us.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience.
We completely understand how frustrating it must be to be without internet access for several days, especially when reliable connectivity is expected. This is certainly not the level of service we aim to provide, and your feedback is being taken seriously.
We can confirm that your request for assistance has been noted, and we are actively working on resolving the issue. A technician has been prioritized and will be in contact shortly to address the problem directly.
Your patience throughout this time is greatly appreciated. We're committed to restoring your service as soon as possible and improving your overall experience with us.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Oct 2025, 11:19
Official
Dear Nkululeko Sishi
Thank you for reaching out and sharing your experience.
We completely understand how frustrating it must be to be without internet access for several days, especially when reliable connectivity is expected. This is certainly not the level of service we aim to provide, and your feedback is being taken seriously.
We can confirm that your request for assistance has been noted, and we are actively working on resolving the issue. A technician has been prioritized and will be in contact shortly to address the problem directly.
Your patience throughout this time is greatly appreciated. We're committed to restoring your service as soon as possible and improving your overall experience with us.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience.
We completely understand how frustrating it must be to be without internet access for several days, especially when reliable connectivity is expected. This is certainly not the level of service we aim to provide, and your feedback is being taken seriously.
We can confirm that your request for assistance has been noted, and we are actively working on resolving the issue. A technician has been prioritized and will be in contact shortly to address the problem directly.
Your patience throughout this time is greatly appreciated. We're committed to restoring your service as soon as possible and improving your overall experience with us.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
NS
Nkululeko S's updateReviewer Update
11 Oct 2025, 12:37Ita been 4 days now no feedback no assistance and yet we pay for this services. I cannot do my work its unacceptable l.. Someone plz refer me to. A better service provider
NS
Nkululeko S's update11 Oct 2025, 12:37
Reviewer Update
Ita been 4 days now no feedback no assistance and yet we pay for this services. I cannot do my work its unacceptable l.. Someone plz refer me to. A better service provider
MetroFibre Networx's replyOfficial
11 Oct 2025, 13:05Dear Mr. Sishi,
Thank you for reaching out and sharing your concerns. We sincerely apologise for the delay in response and understand how disruptive this has been to your work.
Please be assured that your ticket is being prioritised, and our team is actively working to resolve the issue as quickly as possible. We value your time and commitment as a customer, and it is our goal to restore your service without further delay.
We will provide you with an update shortly and ensure that you receive the support you need. Thank you for your patience and understanding during this time.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your concerns. We sincerely apologise for the delay in response and understand how disruptive this has been to your work.
Please be assured that your ticket is being prioritised, and our team is actively working to resolve the issue as quickly as possible. We value your time and commitment as a customer, and it is our goal to restore your service without further delay.
We will provide you with an update shortly and ensure that you receive the support you need. Thank you for your patience and understanding during this time.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Oct 2025, 13:05
Official
Dear Mr. Sishi,
Thank you for reaching out and sharing your concerns. We sincerely apologise for the delay in response and understand how disruptive this has been to your work.
Please be assured that your ticket is being prioritised, and our team is actively working to resolve the issue as quickly as possible. We value your time and commitment as a customer, and it is our goal to restore your service without further delay.
We will provide you with an update shortly and ensure that you receive the support you need. Thank you for your patience and understanding during this time.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your concerns. We sincerely apologise for the delay in response and understand how disruptive this has been to your work.
Please be assured that your ticket is being prioritised, and our team is actively working to resolve the issue as quickly as possible. We value your time and commitment as a customer, and it is our goal to restore your service without further delay.
We will provide you with an update shortly and ensure that you receive the support you need. Thank you for your patience and understanding during this time.
Best regards,
Marilize
MetroFibre Complaints & Escalations
NS
Nkululeko S's updateReviewer Update
11 Oct 2025, 13:10If you were prioritizing my ticket it wouldnt be a 4 day wait.
NS
Nkululeko S's update11 Oct 2025, 13:10
Reviewer Update
If you were prioritizing my ticket it wouldnt be a 4 day wait.
NS
Nkululeko S's updateReviewer Update
13 Oct 2025, 08:32Its been a full week no internet service no assistance still await for a technician nothing allocated to us..cant work, this is utter bull**** 😡😡😡😡worse experience ive had with metrofibre. They are ***********
NS
Nkululeko S's update13 Oct 2025, 08:32
Reviewer Update
Its been a full week no internet service no assistance still await for a technician nothing allocated to us..cant work, this is utter bull**** 😡😡😡😡worse experience ive had with metrofibre. They are ***********