MJ
Mbasa J
1 reviews | Active since Oct 2022
04 Aug 2023, 14:13
No internet access since fibre got installed!!
I had my fibre installed in my apartment a week ago only to find out that it doesn't work, I contacted my ISP and they informed me that the problem has something to do with Metrofibre of which one of Metrofibre's agents said that they're aware of the problem and they'll fix it as soon as possible, until today. I haven't had any internet access since the fibre got installed and yet I'm being billed for something that doesn't even work.
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Replies (2)
MetroFibre Networx's replyOfficial
04 Aug 2023, 17:03Dear Mbasa
Please accept our sincerest apologies for the difficulties you have experienced with your fibre connectivity after the activation of your service.
I have logged a fault ticket to be further investigated by our Network Operations Centre.
Kindly note that I will be in contact via email shortly to provide you with your fault ticket reference number.
Kind Regards
Marilize
Please accept our sincerest apologies for the difficulties you have experienced with your fibre connectivity after the activation of your service.
I have logged a fault ticket to be further investigated by our Network Operations Centre.
Kindly note that I will be in contact via email shortly to provide you with your fault ticket reference number.
Kind Regards
Marilize
MetroFibre Networx's reply04 Aug 2023, 17:03
Official
Dear Mbasa
Please accept our sincerest apologies for the difficulties you have experienced with your fibre connectivity after the activation of your service.
I have logged a fault ticket to be further investigated by our Network Operations Centre.
Kindly note that I will be in contact via email shortly to provide you with your fault ticket reference number.
Kind Regards
Marilize
Please accept our sincerest apologies for the difficulties you have experienced with your fibre connectivity after the activation of your service.
I have logged a fault ticket to be further investigated by our Network Operations Centre.
Kindly note that I will be in contact via email shortly to provide you with your fault ticket reference number.
Kind Regards
Marilize
MJ
Mbasa J's updateReviewer Update
08 Aug 2023, 08:32I waited the entire weekend to get your email or anything to fix this matter but I have yet to receive anything from Metrofibre
MJ
Mbasa J's update08 Aug 2023, 08:32
Reviewer Update
I waited the entire weekend to get your email or anything to fix this matter but I have yet to receive anything from Metrofibre