V
Violet
1 reviews | Active since Aug 2025
04 Feb 2026, 10:16
No Internet Access
I stay in Clayville 45, I have not had internet since late Sunday ( 01/02/2026) when it started raining and i had funds/access still available. that means i have to spend more money to get mobile data yet i have WiFi at home. Disappointing
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MetroFibre Networx's replyOfficial
04 Feb 2026, 10:38Dear Violet
Thank you for taking the time to share your concerns. We sincerely apologise for the inconvenience, frustration, and disruption this ongoing outage has caused.
We would like to acknowledge receipt of your complaint and confirm that our engineers are actively working on resolving the fibre outage affecting your area. The recent service interruption was unfortunately caused by damage to fibre cables during municipal work in the area, which has resulted in the loss of connectivity.
At this stage, we do not yet have a confirmed estimated time of restoration (ETR). Please rest assured that repairs are being treated as a priority, and our teams are working to restore services as soon as possible. Once further updates or an ETR are available, we will communicate these accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation
Thank you for taking the time to share your concerns. We sincerely apologise for the inconvenience, frustration, and disruption this ongoing outage has caused.
We would like to acknowledge receipt of your complaint and confirm that our engineers are actively working on resolving the fibre outage affecting your area. The recent service interruption was unfortunately caused by damage to fibre cables during municipal work in the area, which has resulted in the loss of connectivity.
At this stage, we do not yet have a confirmed estimated time of restoration (ETR). Please rest assured that repairs are being treated as a priority, and our teams are working to restore services as soon as possible. Once further updates or an ETR are available, we will communicate these accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation
MetroFibre Networx's reply04 Feb 2026, 10:38
Official
Dear Violet
Thank you for taking the time to share your concerns. We sincerely apologise for the inconvenience, frustration, and disruption this ongoing outage has caused.
We would like to acknowledge receipt of your complaint and confirm that our engineers are actively working on resolving the fibre outage affecting your area. The recent service interruption was unfortunately caused by damage to fibre cables during municipal work in the area, which has resulted in the loss of connectivity.
At this stage, we do not yet have a confirmed estimated time of restoration (ETR). Please rest assured that repairs are being treated as a priority, and our teams are working to restore services as soon as possible. Once further updates or an ETR are available, we will communicate these accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation
Thank you for taking the time to share your concerns. We sincerely apologise for the inconvenience, frustration, and disruption this ongoing outage has caused.
We would like to acknowledge receipt of your complaint and confirm that our engineers are actively working on resolving the fibre outage affecting your area. The recent service interruption was unfortunately caused by damage to fibre cables during municipal work in the area, which has resulted in the loss of connectivity.
At this stage, we do not yet have a confirmed estimated time of restoration (ETR). Please rest assured that repairs are being treated as a priority, and our teams are working to restore services as soon as possible. Once further updates or an ETR are available, we will communicate these accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation