TS
Tharollo S
1 reviews | Active since May 2025
16 Mar 2026, 14:07
No Internet
My cable is out again I need them to send someone to fix it *** I need this fixed ASAP knowing them this will take days ðŸ˜ðŸ˜
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MetroFibre Networx's replyOfficial
16 Mar 2026, 14:25Dear Tharollo,
Thank you for bringing this to our attention and for sharing your ticket number.
Your report regarding the recurring cable fault has been noted, and the ticket will be reviewed with the relevant technical team to confirm the current status, attendance requirements, and the actions needed to restore your service as quickly as possible.
The recurring nature of the issue will also be assessed to determine whether there is an underlying cause contributing to the repeated faults so that the appropriate corrective action can be taken.
Further feedback will be provided once the responsible team has confirmed the next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention and for sharing your ticket number.
Your report regarding the recurring cable fault has been noted, and the ticket will be reviewed with the relevant technical team to confirm the current status, attendance requirements, and the actions needed to restore your service as quickly as possible.
The recurring nature of the issue will also be assessed to determine whether there is an underlying cause contributing to the repeated faults so that the appropriate corrective action can be taken.
Further feedback will be provided once the responsible team has confirmed the next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Mar 2026, 14:25
Official
Dear Tharollo,
Thank you for bringing this to our attention and for sharing your ticket number.
Your report regarding the recurring cable fault has been noted, and the ticket will be reviewed with the relevant technical team to confirm the current status, attendance requirements, and the actions needed to restore your service as quickly as possible.
The recurring nature of the issue will also be assessed to determine whether there is an underlying cause contributing to the repeated faults so that the appropriate corrective action can be taken.
Further feedback will be provided once the responsible team has confirmed the next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention and for sharing your ticket number.
Your report regarding the recurring cable fault has been noted, and the ticket will be reviewed with the relevant technical team to confirm the current status, attendance requirements, and the actions needed to restore your service as quickly as possible.
The recurring nature of the issue will also be assessed to determine whether there is an underlying cause contributing to the repeated faults so that the appropriate corrective action can be taken.
Further feedback will be provided once the responsible team has confirmed the next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations