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Zimone P

1 reviews | Active since Feb 2023

09 Feb 2023, 16:04

No Internet

Between Metro Fibre and Afrihost we have been waiting for 2 weeks for our internet to be sorted they keep on saying they will escalate the problem here we are without internet for 2 weeks.

0
Replies (5)
MetroFibre Networx
MetroFibre Networx's reply09 Feb 2023, 16:32
Official
Good evening Zimone, 

Thank you for informing of us the above matter. 

As per the telephonic discussion with your husband, we can confirm that the line is activated on our side however we will surely troubleshoot on our side as soon as the loadshedding in your area is complete. 

We will give you a call back as soon as we have completed the above. 

Kind Regards
Clarisa
Metrofibre
ZP
Zimone P's update10 Feb 2023, 07:09
Reviewer Update
Morning

Please note that we have loadshedding from 8 - 10 and 16:00 - 18:00 will this be sorted before then ?
MetroFibre Networx
MetroFibre Networx's reply10 Feb 2023, 07:57
Official
Good morning Zimone, 

Thank you for taking my call. 

As discussed, I will give you a call back around 10:30 when loadshedding is over and the ONT is powered on. 

Kind Regards
Clarisa
Metrofibre
MetroFibre Networx
MetroFibre Networx's reply10 Feb 2023, 08:01
Official
Dear Zimone 

We will assist you as soon as your electricity is back.

Kind Regards
MetroFibre
Shanice
MetroFibre Networx
MetroFibre Networx's reply10 Feb 2023, 12:35
Official
Good day Zimone, 

Just to confirm, we are happy to learn that the service is up and running and everything has been sorted out. 

Hope you have a good weekend. 

Kind Regards
Clarisa
Metrofibre