PL
Precious L
1 reviews | Active since Feb 2026
06 Feb 2026, 11:45
No Internet
I have been without internet connectivity for over a week now, despite reporting the issue multiple times and following all the required troubleshooting steps. To date, the matter has not been resolved, and I have received little to no meaningful assistance or feedback on when the service will be restored. This lack of support has caused significant inconvenience, particularly as internet access is essential for my daily responsibilities.
What is most concerning is that I am still expected to pay for a service that has not been provided for an extended period
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
06 Feb 2026, 12:07Dear Precious
Thank you for your message and for bringing your concerns to our attention.
We sincerely apologise for the inconvenience caused by the prolonged loss of connectivity. Please be advised that our technicians are currently still working in your area to resolve the issue affecting your service. The matter is receiving active attention, and restoration remains a priority for us.
At this stage, we are awaiting further progress updates from the technical team. Once we receive confirmation or an update on the work being carried out, we will immediately communicate this to you.
We understand how disruptive this has been, especially given the importance of reliable internet access for your daily responsibilities, and we appreciate your patience and understanding while repairs are underway.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your message and for bringing your concerns to our attention.
We sincerely apologise for the inconvenience caused by the prolonged loss of connectivity. Please be advised that our technicians are currently still working in your area to resolve the issue affecting your service. The matter is receiving active attention, and restoration remains a priority for us.
At this stage, we are awaiting further progress updates from the technical team. Once we receive confirmation or an update on the work being carried out, we will immediately communicate this to you.
We understand how disruptive this has been, especially given the importance of reliable internet access for your daily responsibilities, and we appreciate your patience and understanding while repairs are underway.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Feb 2026, 12:07
Official
Dear Precious
Thank you for your message and for bringing your concerns to our attention.
We sincerely apologise for the inconvenience caused by the prolonged loss of connectivity. Please be advised that our technicians are currently still working in your area to resolve the issue affecting your service. The matter is receiving active attention, and restoration remains a priority for us.
At this stage, we are awaiting further progress updates from the technical team. Once we receive confirmation or an update on the work being carried out, we will immediately communicate this to you.
We understand how disruptive this has been, especially given the importance of reliable internet access for your daily responsibilities, and we appreciate your patience and understanding while repairs are underway.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your message and for bringing your concerns to our attention.
We sincerely apologise for the inconvenience caused by the prolonged loss of connectivity. Please be advised that our technicians are currently still working in your area to resolve the issue affecting your service. The matter is receiving active attention, and restoration remains a priority for us.
At this stage, we are awaiting further progress updates from the technical team. Once we receive confirmation or an update on the work being carried out, we will immediately communicate this to you.
We understand how disruptive this has been, especially given the importance of reliable internet access for your daily responsibilities, and we appreciate your patience and understanding while repairs are underway.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
PL
Precious L's updateReviewer Update
07 Feb 2026, 11:24I still don’t have Internet Access, am I going to get a discount for the week which I didn’t have Internet?
PL
Precious L's update07 Feb 2026, 11:24
Reviewer Update
I still don’t have Internet Access, am I going to get a discount for the week which I didn’t have Internet?