RM
Rishaan M
1 reviews | Active since Mar 2017
22 Jan 2023, 08:51
NO INTERNET
Good day,
I am a Metrofibre GO client, VUMATEL did the installation when I took up your service in June last year.
Since Tuesday 10:00am I have no internet or service! Tickets were logged and it was supposed to be resolved by now and still not. ticket was logged by Monique (manager).
I need my internet restored and the service fixed as I am paying for a service and it has been the entire week. Its clear that this matter isn't something that can be resolved remotely and there needs to be a technician sent out to fix this urgently.
In addition to having my internet resolved I want to be credited for the days I did not have internet as I cannot be paying paying for a service that is not in use.
Please can I have feedback on the timelines of resolution for my above request.
I can be contacted on ***.
Helpful (0)
Replies (16)0
Replies (16)
MetroFibre Networx's replyOfficial
22 Jan 2023, 09:13Good day Rishaan,
Thank you for bring the matter to our attention.
Kindly be informed that one of our agents will be in contact with you to assist you with your complaint.
Kind regads
Gontse
Thank you for bring the matter to our attention.
Kindly be informed that one of our agents will be in contact with you to assist you with your complaint.
Kind regads
Gontse
MetroFibre Networx's reply22 Jan 2023, 09:13
Official
Good day Rishaan,
Thank you for bring the matter to our attention.
Kindly be informed that one of our agents will be in contact with you to assist you with your complaint.
Kind regads
Gontse
Thank you for bring the matter to our attention.
Kindly be informed that one of our agents will be in contact with you to assist you with your complaint.
Kind regads
Gontse
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 09:27Thank you Gontse, Kindly confirm when will I be contacted?
2 parts of my request:
The internet service to be restored + Credit for the days without internet.
I need an answer to both when I am contacted.
Regards,
Rishaan
2 parts of my request:
The internet service to be restored + Credit for the days without internet.
I need an answer to both when I am contacted.
Regards,
Rishaan
RM
Rishaan M's update22 Jan 2023, 09:27
Reviewer Update
Thank you Gontse, Kindly confirm when will I be contacted?
2 parts of my request:
The internet service to be restored + Credit for the days without internet.
I need an answer to both when I am contacted.
Regards,
Rishaan
2 parts of my request:
The internet service to be restored + Credit for the days without internet.
I need an answer to both when I am contacted.
Regards,
Rishaan
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 10:16Hi,
Its been an hour and I am yet to be contacted. Surely your companies SLA for a social media platform should have a quicker response time, this is actually pathetic! Please can this matter be escalated to somebody senior whom can actually assist and resolve my complaint!!!
Its been an hour and I am yet to be contacted. Surely your companies SLA for a social media platform should have a quicker response time, this is actually pathetic! Please can this matter be escalated to somebody senior whom can actually assist and resolve my complaint!!!
RM
Rishaan M's update22 Jan 2023, 10:16
Reviewer Update
Hi,
Its been an hour and I am yet to be contacted. Surely your companies SLA for a social media platform should have a quicker response time, this is actually pathetic! Please can this matter be escalated to somebody senior whom can actually assist and resolve my complaint!!!
Its been an hour and I am yet to be contacted. Surely your companies SLA for a social media platform should have a quicker response time, this is actually pathetic! Please can this matter be escalated to somebody senior whom can actually assist and resolve my complaint!!!
MetroFibre Networx's replyOfficial
22 Jan 2023, 10:17 Good day Rishaan,
Kindly be advised that you will be contated shortly.
Please note that credit will be investigated once the issue is resolved.
Kind regards
Gontse
Kindly be advised that you will be contated shortly.
Please note that credit will be investigated once the issue is resolved.
Kind regards
Gontse
MetroFibre Networx's reply22 Jan 2023, 10:17
Official
Good day Rishaan,
Kindly be advised that you will be contated shortly.
Please note that credit will be investigated once the issue is resolved.
Kind regards
Gontse
Kindly be advised that you will be contated shortly.
Please note that credit will be investigated once the issue is resolved.
Kind regards
Gontse
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 10:39Gontse,
What is your companies definition of shortly? its is clear that my definition of shortly is soon and an hour has passed with no contact! That to me is not short!
What is to be investigated about a credit? It is simple, there was no internet provided since Tuesday until whenever this issue is resolved, I want to be credited those days! There you go, simple maths and logic, I have done your investigation for you!
Escalate this to a senior manager to deal with this request! Your simple standard responses is of no help to me or my problem!!!
Regards,
Rishaan
What is your companies definition of shortly? its is clear that my definition of shortly is soon and an hour has passed with no contact! That to me is not short!
What is to be investigated about a credit? It is simple, there was no internet provided since Tuesday until whenever this issue is resolved, I want to be credited those days! There you go, simple maths and logic, I have done your investigation for you!
Escalate this to a senior manager to deal with this request! Your simple standard responses is of no help to me or my problem!!!
Regards,
Rishaan
RM
Rishaan M's update22 Jan 2023, 10:39
Reviewer Update
Gontse,
What is your companies definition of shortly? its is clear that my definition of shortly is soon and an hour has passed with no contact! That to me is not short!
What is to be investigated about a credit? It is simple, there was no internet provided since Tuesday until whenever this issue is resolved, I want to be credited those days! There you go, simple maths and logic, I have done your investigation for you!
Escalate this to a senior manager to deal with this request! Your simple standard responses is of no help to me or my problem!!!
Regards,
Rishaan
What is your companies definition of shortly? its is clear that my definition of shortly is soon and an hour has passed with no contact! That to me is not short!
What is to be investigated about a credit? It is simple, there was no internet provided since Tuesday until whenever this issue is resolved, I want to be credited those days! There you go, simple maths and logic, I have done your investigation for you!
Escalate this to a senior manager to deal with this request! Your simple standard responses is of no help to me or my problem!!!
Regards,
Rishaan
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 11:37It is now 2 hours that has passed since my initial request! No feedback or response to my previous message!
The service is pathetic, get a manager to contact me Urgently!!!
The service is pathetic, get a manager to contact me Urgently!!!
RM
Rishaan M's update22 Jan 2023, 11:37
Reviewer Update
It is now 2 hours that has passed since my initial request! No feedback or response to my previous message!
The service is pathetic, get a manager to contact me Urgently!!!
The service is pathetic, get a manager to contact me Urgently!!!
MetroFibre Networx's replyOfficial
22 Jan 2023, 11:46Good day Rishaan,
Kindly be advised that you will be credited for the down time.
Please note that an agent should contact you to assist accordingly.
Kind regards
Gontse
Kindly be advised that you will be credited for the down time.
Please note that an agent should contact you to assist accordingly.
Kind regards
Gontse
MetroFibre Networx's reply22 Jan 2023, 11:46
Official
Good day Rishaan,
Kindly be advised that you will be credited for the down time.
Please note that an agent should contact you to assist accordingly.
Kind regards
Gontse
Kindly be advised that you will be credited for the down time.
Please note that an agent should contact you to assist accordingly.
Kind regards
Gontse
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 12:13Gontse,
I've been waiting for someone to contact me regarding this issue!!! If i am not contacted NOW, i will take this further and especially your pathetic service and refusal to assist!!!! Then we will see what Jan Jan has to say about this!!!
I've been waiting for someone to contact me regarding this issue!!! If i am not contacted NOW, i will take this further and especially your pathetic service and refusal to assist!!!! Then we will see what Jan Jan has to say about this!!!
RM
Rishaan M's update22 Jan 2023, 12:13
Reviewer Update
Gontse,
I've been waiting for someone to contact me regarding this issue!!! If i am not contacted NOW, i will take this further and especially your pathetic service and refusal to assist!!!! Then we will see what Jan Jan has to say about this!!!
I've been waiting for someone to contact me regarding this issue!!! If i am not contacted NOW, i will take this further and especially your pathetic service and refusal to assist!!!! Then we will see what Jan Jan has to say about this!!!
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 13:31Still no response or call, can this be escalated NOW!!!!
RM
Rishaan M's update22 Jan 2023, 13:31
Reviewer Update
Still no response or call, can this be escalated NOW!!!!
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 13:32What kind of circus company this is, that you can't even respond or deal with your clients complaints!!!
RM
Rishaan M's update22 Jan 2023, 13:32
Reviewer Update
What kind of circus company this is, that you can't even respond or deal with your clients complaints!!!
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 13:32The service towards the clients are appalling!!!
RM
Rishaan M's update22 Jan 2023, 13:32
Reviewer Update
The service towards the clients are appalling!!!
MetroFibre Networx's replyOfficial
22 Jan 2023, 13:33Good day Rishaan,
Kindly note that we were informed that they are attending to the to you.
Please note that i will follow up.
Kind regard
Gonts
Kindly note that we were informed that they are attending to the to you.
Please note that i will follow up.
Kind regard
Gonts
MetroFibre Networx's reply22 Jan 2023, 13:33
Official
Good day Rishaan,
Kindly note that we were informed that they are attending to the to you.
Please note that i will follow up.
Kind regard
Gonts
Kindly note that we were informed that they are attending to the to you.
Please note that i will follow up.
Kind regard
Gonts
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 13:425 hours has since passed with nobody contacting me as you advised "shortly"!!!
RM
Rishaan M's update22 Jan 2023, 13:42
Reviewer Update
5 hours has since passed with nobody contacting me as you advised "shortly"!!!
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 14:03Please explain to me what garbage is written here " Kindly note that we were informed that they are attending to the to you" This makes no sense! nobody is attending to me!!! I'm yet to be called by someone you say!!!
RM
Rishaan M's update22 Jan 2023, 14:03
Reviewer Update
Please explain to me what garbage is written here " Kindly note that we were informed that they are attending to the to you" This makes no sense! nobody is attending to me!!! I'm yet to be called by someone you say!!!
RM
Rishaan M's updateReviewer Update
22 Jan 2023, 14:24I have escalated this matter, hopefully I will receive help instead of useless pointless generic responses!
RM
Rishaan M's update22 Jan 2023, 14:24
Reviewer Update
I have escalated this matter, hopefully I will receive help instead of useless pointless generic responses!
MetroFibre Networx's replyOfficial
22 Jan 2023, 22:16Good evening, Rishaan,
Please excuse the delay in response as we are awaiting feedback on this matter.
We will however follow up on this matter again tomorrow and revert back to you when we have concrete answers for you.
Kindest Regards
Clarisa
Metrofibre
Please excuse the delay in response as we are awaiting feedback on this matter.
We will however follow up on this matter again tomorrow and revert back to you when we have concrete answers for you.
Kindest Regards
Clarisa
Metrofibre
MetroFibre Networx's reply22 Jan 2023, 22:16
Official
Good evening, Rishaan,
Please excuse the delay in response as we are awaiting feedback on this matter.
We will however follow up on this matter again tomorrow and revert back to you when we have concrete answers for you.
Kindest Regards
Clarisa
Metrofibre
Please excuse the delay in response as we are awaiting feedback on this matter.
We will however follow up on this matter again tomorrow and revert back to you when we have concrete answers for you.
Kindest Regards
Clarisa
Metrofibre