No Internet 5 days and NO service or feedback

I have had no internet since 10 July 2024 and 5 days later with many calls (tickets) logged I still DO NOT HAVE internet. I logged tickets via emial, client portal and phone call, but I did NOT receive any feedback, I had to keep calling the phone number to follow up and ask what is happening, never was I once contacted by an agent to inform me of any feedback.

I spoke to a consultant on Thursday evening, he gave me a long story and told me he will contact me back, I asked him what is the number he would call on, he gave me an incorrect number. I asked him what house address do you have on the system that you are looking at, he gave me an incorrect address which shows he was logging tickets on someone else house address but he was talking to me and trying to sort out my internet, how ***********.

They logged a ticket with VUMA, however VUMA has informed me the issue is from MetfroFibre side, I have logged tickets again and still no response or call from MetroFibre.

No service and joy from MetfroFibre.