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JS
JP S

1 reviews | Active since May 2022

12 Jul 2022, 06:24

No internet 3rd time in 3 WEEKS!!!!!!

3rd time in 3 weeks that my ****ING INTERNET is down again with the exact same problem how long is it going to take to fix the ****ING problem this time another week? THE SPLITTERBOX IS BROKEN COME AND REPLACE THE ****ING THING!!!!!!

0
Replies (15)
MetroFibre Networx
MetroFibre Networx's reply12 Jul 2022, 07:00
Official
Good day Jp,

Kindly note that one of our agents will be in contact with you shortly.

Kind regards
Metrofibre
MetroFibre Networx
MetroFibre Networx's reply12 Jul 2022, 11:07
Official
Dear JP


We appreciate you taking our call.

We are pleased that the maintenance team is currently assisting you to restore your services.

Kind Regards,
MetroFibre
JS
JP S's update12 Jul 2022, 17:57
Reviewer Update
Empty promises still no ****ING INTERNET after i was promised a MFN tech will get me online before the end of the day what a joke
MetroFibre Networx
MetroFibre Networx's reply12 Jul 2022, 17:59
Official
Dear JP

I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.

We do also apologize for the lack of communication from our side.

Kindly note that we have escalated this matter.

Kind Regards,
MetroFibre
JS
JP S's update12 Jul 2022, 18:15
Reviewer Update
The internet has been restored the tech are still outside but i will not be removing my review as the service is ********** and non existing we'll see how long the internet is on this time i want everyone to see what **** service is like and how you have to swear and threatenjjust to get service.
MetroFibre Networx
MetroFibre Networx's reply12 Jul 2022, 18:17
Official
Dear JP

Thank you for your feedback.

We are sorry to hear that we provided you with bad customer service. Please note that it is always our mission to provide our customers with quality service as you are valuable to us.

Kind Regards,
MetroFibre

JS
JP S's update12 Jul 2022, 18:55
Reviewer Update
So the internet went down now again how ****ING redeculess THIS BETTER GET RESOLVED NOW NOT TOMORROW MORNING NOW I DON'T CARE IF YOU HAVE TO CALL THE TECHS OUT AGAIN
MetroFibre Networx
MetroFibre Networx's reply12 Jul 2022, 18:56
Official
Dear JP 

Kindly note that we have escalated this matter and will keep you updated.

Kind Regards,
MetroFibre
JS
JP S's update12 Jul 2022, 18:59
Reviewer Update
NO NO NOT ESCALATE CALL THE TECHS AND GET THEM HERE NOW
MetroFibre Networx
MetroFibre Networx's reply12 Jul 2022, 19:46
Official
Dear JP 

Please note that our manager will be in contact with you shortly.

Kind Regards,
MetroFibre
JS
JP S's update12 Jul 2022, 20:00
Reviewer Update
THE SERVICE IS NON ****ING EXISTENT I HAVE TO CALL YOU TO FIND OUT WHAT THE **** IS GOING ON REALLY ****ING POOR AND STILL NO ONE TO SPEAK OFF WHEN IS THE TECH COMING ?
JS
JP S's update12 Jul 2022, 20:20
Reviewer Update
YOU ARE WORSE THAN ESKOM ATLEAST WITH THEM I KNOW WHEN MY POWER IS GOING TO BE OUT AND WHEN ITS COMING BACK ON WITH YOU ITS I HAVE TO HOPE TO HAVE INTERNET FOR MORE THAN A WEEK
MetroFibre Networx
MetroFibre Networx's reply12 Jul 2022, 21:25
Official
Dear JP

Please note that our technicians will be out in the morning to attend to the splitters,

Kind Regards,
MetroFibre
JS
JP S's update12 Jul 2022, 22:11
Reviewer Update
There is a tech here currently here, trust me when the internet goes down again the **** is going to hit the fan again.
MetroFibre Networx
MetroFibre Networx's reply13 Jul 2022, 07:16
Official
Dear JP,

Thank you for informing us.

We are pleased to hear that our technician could attend to the fault last night.

Kind regards 
MetroFibre