NL
Nokukhanya L
1 reviews | Active since Jun 2025
14 Jun 2025, 12:24
No internet
My internet stopped working on Thursday afternoon, I logged the fault that evening and it is Saturday morning and I am still without internet and no way forward. I have been told that a technician will be in touch but no one has a clue when . My business has suffered greatly as it is based on the internet, although my fault is priority 1 it doesn't seem to be treated as such.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
14 Jun 2025, 12:35Dear Nokukhanya
Thank you for bringing this to our attention.
Please be advised that we have escalated your query to our Maintenance team and requested that they prioritise your case and assist as a matter of urgency.
We will keep you updated and ensure that feedback is provided as soon as it is received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
Please be advised that we have escalated your query to our Maintenance team and requested that they prioritise your case and assist as a matter of urgency.
We will keep you updated and ensure that feedback is provided as soon as it is received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Jun 2025, 12:35
Official
Dear Nokukhanya
Thank you for bringing this to our attention.
Please be advised that we have escalated your query to our Maintenance team and requested that they prioritise your case and assist as a matter of urgency.
We will keep you updated and ensure that feedback is provided as soon as it is received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
Please be advised that we have escalated your query to our Maintenance team and requested that they prioritise your case and assist as a matter of urgency.
We will keep you updated and ensure that feedback is provided as soon as it is received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
NL
Nokukhanya L's updateReviewer Update
14 Jun 2025, 17:20The day has ended and I still do not have internet nor do I have any kind of usable communication from metro fiber or the technician
NL
Nokukhanya L's update14 Jun 2025, 17:20
Reviewer Update
The day has ended and I still do not have internet nor do I have any kind of usable communication from metro fiber or the technician
MetroFibre Networx's replyOfficial
15 Jun 2025, 09:52Good Day
Thank you for your post.
We have escalated your query to the assigned contractors once again and requested that they contact you urgently to resolve the matter.
We are closely monitoring the progress and will continue to follow up until the issue is addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your post.
We have escalated your query to the assigned contractors once again and requested that they contact you urgently to resolve the matter.
We are closely monitoring the progress and will continue to follow up until the issue is addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Jun 2025, 09:52
Official
Good Day
Thank you for your post.
We have escalated your query to the assigned contractors once again and requested that they contact you urgently to resolve the matter.
We are closely monitoring the progress and will continue to follow up until the issue is addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your post.
We have escalated your query to the assigned contractors once again and requested that they contact you urgently to resolve the matter.
We are closely monitoring the progress and will continue to follow up until the issue is addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
NL
Nokukhanya L's updateReviewer Update
15 Jun 2025, 16:58Clearly myself and metrofibre have a different definition of urgent and escalating of a matter, it is the end of day 4 without internet and all I have is empty promises. I have not been contacted by a technician or anyone from metrofibre to follow up on my issue. If this is how you treat urgent matters I shudder to think how you treat low priority issues. I have had to spend hundreds of rands to have internet over the past couple of days yet I am paying monthly.
The service I have received leaves a lot to be desired.
Please do not respond unless you will be telling me when I can expect an technician to come and resolve my issue.
The service I have received leaves a lot to be desired.
Please do not respond unless you will be telling me when I can expect an technician to come and resolve my issue.
NL
Nokukhanya L's update15 Jun 2025, 16:58
Reviewer Update
Clearly myself and metrofibre have a different definition of urgent and escalating of a matter, it is the end of day 4 without internet and all I have is empty promises. I have not been contacted by a technician or anyone from metrofibre to follow up on my issue. If this is how you treat urgent matters I shudder to think how you treat low priority issues. I have had to spend hundreds of rands to have internet over the past couple of days yet I am paying monthly.
The service I have received leaves a lot to be desired.
Please do not respond unless you will be telling me when I can expect an technician to come and resolve my issue.
The service I have received leaves a lot to be desired.
Please do not respond unless you will be telling me when I can expect an technician to come and resolve my issue.