NO INSTALLATION - WAITING FOR OVER A MONTH

Item: MetroFibre Networx
Rating: 1
Author: Sindi V

Metrofiber has still not done my installation after a month of payment / waiting. Everyday I contact Metrofiber and Webafrica- all that they can say is your query has been escalated and they always sincerely apologize-everyday the same story-but still no installation done- there is no manager or supervisor to talk to and no one with enough authority to get my Fiber going. Payment has been deducted from my account 20.09.2022-with still no service.

Helpful (0)

Replies (2)

MetroFibre Networx's replyOfficial

31 Oct 2022, 11:29

Dear Sindi

Thank you for rating our services and bringing this issue to our attention.

Please note that the issue will be investigated, and an agent will be in contact to assist you accordingly.

Kind Regards,
MetroFibre

MetroFibre Networx's reply31 Oct 2022, 11:29

Official

MetroFibre Networx's replyOfficial

31 Oct 2022, 13:09

Dear Sindi

Please note that our agents have tried to contact you but were not able to reach you.

Please advise what time we can contact you in order to provide feedback on the issue above.

Kind Regards,
MetroFibre

MetroFibre Networx's reply31 Oct 2022, 13:09

Official