DS
Dumisani S
1 reviews | Active since Nov 2015
13 Feb 2021, 07:00
No ****ing internet in the Sunninghill area almost 48hrs now!
Can you metrofibre people get your **** together! We haven't had internet for over 24hrs and counting yet when we call your techies we are casually told that they will investigate in the next 3-4 working days. This is nonsense can you deal with the outage in the Sunninghill area as immediately. I have lost business and wife hasn't been able to work too. Kids missed out on online class all day.
Get your **** together!!
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
13 Feb 2021, 08:24Good day, Dumisani
Thank you for your message, kindly be informed that we have escalated your query to our key representative who deals with MWEB. Our Key representative will be in contact with MWEB on your behalf.
Kind Regards
The MetroFibre Team
Thank you for your message, kindly be informed that we have escalated your query to our key representative who deals with MWEB. Our Key representative will be in contact with MWEB on your behalf.
Kind Regards
The MetroFibre Team
MetroFibre Networx's reply13 Feb 2021, 08:24
Official
Good day, Dumisani
Thank you for your message, kindly be informed that we have escalated your query to our key representative who deals with MWEB. Our Key representative will be in contact with MWEB on your behalf.
Kind Regards
The MetroFibre Team
Thank you for your message, kindly be informed that we have escalated your query to our key representative who deals with MWEB. Our Key representative will be in contact with MWEB on your behalf.
Kind Regards
The MetroFibre Team
DS
Dumisani S's updateReviewer Update
13 Feb 2021, 09:57Hi, no one has been in touch. Your techies say it's a configuration/authentication issue and has been escalated to the engineering team, it has nothing to do with MWEB. Please get someone to call me or at least resolve the issue! Come on!
DS
Dumisani S's update13 Feb 2021, 09:57
Reviewer Update
Hi, no one has been in touch. Your techies say it's a configuration/authentication issue and has been escalated to the engineering team, it has nothing to do with MWEB. Please get someone to call me or at least resolve the issue! Come on!
MetroFibre Networx's replyOfficial
15 Feb 2021, 10:43Good day Dumisani
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you.
The MetroFibre Team
MetroFibre Networx's reply15 Feb 2021, 10:43
Official
Good day Dumisani
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you.
The MetroFibre Team
DS
Dumisani S's updateReviewer Update
15 Feb 2021, 11:37Issue fixed.
Shuab did a fantastic job in escalating the Issue and keeping me informed at all times on the progress. Thanks Shuab, much appreciated & job well done!
Shuab did a fantastic job in escalating the Issue and keeping me informed at all times on the progress. Thanks Shuab, much appreciated & job well done!
DS
Dumisani S's update15 Feb 2021, 11:37
Reviewer Update
Issue fixed.
Shuab did a fantastic job in escalating the Issue and keeping me informed at all times on the progress. Thanks Shuab, much appreciated & job well done!
Shuab did a fantastic job in escalating the Issue and keeping me informed at all times on the progress. Thanks Shuab, much appreciated & job well done!
MetroFibre Networx's replyOfficial
15 Feb 2021, 11:53Good day Dumisani,
Thank you for your confirmation.
Kind Regards
The MetroFibre Team
Thank you for your confirmation.
Kind Regards
The MetroFibre Team
MetroFibre Networx's reply15 Feb 2021, 11:53
Official
Good day Dumisani,
Thank you for your confirmation.
Kind Regards
The MetroFibre Team
Thank you for your confirmation.
Kind Regards
The MetroFibre Team