LA
Lister A
1 reviews | Active since Apr 2024
13 Dec 2024, 14:32
no help From the support department
I've requested a fiber relocation two weeks ago and was called by bongiwe who was the greatest customer agent who tried to escalate the matter for me.but we still haven't received A response a week later .My ticket number is LAN] Re: lister Ahima||FTTX435223||LIS365 - Ticket 497585 .I've called in again and was helped by phumezele but till today no help what so ever .i am highly disappointed with this service
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MetroFibre Networx's replyOfficial
13 Dec 2024, 15:21Dear Lister,
Thank you for bringing your concerns to our attention.
We appreciate your feedback regarding the assistance provided by Bongiwe and Phumelele and understand the urgency of your request. Please rest assured that we have escalated your concerns to the relevant management team for urgent attention and resolution of your relocation request under ticket number 497585.
We value your patience as we work to ensure this matter is addressed promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We appreciate your feedback regarding the assistance provided by Bongiwe and Phumelele and understand the urgency of your request. Please rest assured that we have escalated your concerns to the relevant management team for urgent attention and resolution of your relocation request under ticket number 497585.
We value your patience as we work to ensure this matter is addressed promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 Dec 2024, 15:21
Official
Dear Lister,
Thank you for bringing your concerns to our attention.
We appreciate your feedback regarding the assistance provided by Bongiwe and Phumelele and understand the urgency of your request. Please rest assured that we have escalated your concerns to the relevant management team for urgent attention and resolution of your relocation request under ticket number 497585.
We value your patience as we work to ensure this matter is addressed promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We appreciate your feedback regarding the assistance provided by Bongiwe and Phumelele and understand the urgency of your request. Please rest assured that we have escalated your concerns to the relevant management team for urgent attention and resolution of your relocation request under ticket number 497585.
We value your patience as we work to ensure this matter is addressed promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations