DL
Devonisher L
1 reviews | Active since May 2023
24 Nov 2024, 11:15
No help at all very poor service
I received calls and emails the day after I reviewed them but still nothing has come to my problem
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Replies (1)
MetroFibre Networx's replyOfficial
25 Nov 2024, 07:59Dear Devonisher
Thank you for bringing your concerns to our attention and for providing your feedback. We sincerely apologize for the difficulties you have faced in pursuing a resolution to your installation issue. This is not the level of service we aim to provide, and we deeply regret any frustration or inconvenience caused.
Please be assured that your matter has been escalated to our Installations Management Team for urgent investigation and feedback. We are committed to ensuring that your concerns are addressed as quickly as possible.
To assist us in providing continued support, we kindly ask you to respond to your existing fault ticket (495553) via email should you wish to follow up on the matter or raise any additional concerns with us directly. We are here to assist and ensure your issue is resolved to your satisfaction.
Thank you for your patience and understanding as we work to resolve this for you.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention and for providing your feedback. We sincerely apologize for the difficulties you have faced in pursuing a resolution to your installation issue. This is not the level of service we aim to provide, and we deeply regret any frustration or inconvenience caused.
Please be assured that your matter has been escalated to our Installations Management Team for urgent investigation and feedback. We are committed to ensuring that your concerns are addressed as quickly as possible.
To assist us in providing continued support, we kindly ask you to respond to your existing fault ticket (495553) via email should you wish to follow up on the matter or raise any additional concerns with us directly. We are here to assist and ensure your issue is resolved to your satisfaction.
Thank you for your patience and understanding as we work to resolve this for you.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Nov 2024, 07:59
Official
Dear Devonisher
Thank you for bringing your concerns to our attention and for providing your feedback. We sincerely apologize for the difficulties you have faced in pursuing a resolution to your installation issue. This is not the level of service we aim to provide, and we deeply regret any frustration or inconvenience caused.
Please be assured that your matter has been escalated to our Installations Management Team for urgent investigation and feedback. We are committed to ensuring that your concerns are addressed as quickly as possible.
To assist us in providing continued support, we kindly ask you to respond to your existing fault ticket (495553) via email should you wish to follow up on the matter or raise any additional concerns with us directly. We are here to assist and ensure your issue is resolved to your satisfaction.
Thank you for your patience and understanding as we work to resolve this for you.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention and for providing your feedback. We sincerely apologize for the difficulties you have faced in pursuing a resolution to your installation issue. This is not the level of service we aim to provide, and we deeply regret any frustration or inconvenience caused.
Please be assured that your matter has been escalated to our Installations Management Team for urgent investigation and feedback. We are committed to ensuring that your concerns are addressed as quickly as possible.
To assist us in providing continued support, we kindly ask you to respond to your existing fault ticket (495553) via email should you wish to follow up on the matter or raise any additional concerns with us directly. We are here to assist and ensure your issue is resolved to your satisfaction.
Thank you for your patience and understanding as we work to resolve this for you.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations