Avdh
Annemarie van den heever
1 reviews | Active since Jul 2024
07 Mar 2026, 09:55
No fibre, No customer support,No attempt to assist
I've been without fibre since the 4th. Attempted calls and website agent assistance to find assistance to be told log a ticket. I've troubleshoot the issue for 3days solid and the problem persists. Following AI advice log a ticket, I have 7 against myprofile 1 which I constantly follow up with photo evidence and still no assistance or feedback. There is no know maintenance or outages in my area which is also confirmed by your AI agents. I now want to engage to cancel my service.
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Replies (1)
MetroFibre Networx's replyOfficial
07 Mar 2026, 10:22Dear Annemarie
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced due to the prolonged loss of connectivity and the lack of feedback received.
Please be advised that we have escalated your query to the relevant department for further investigation and assistance. The team has been requested to review the matter urgently and provide the necessary feedback regarding your service.
Your concerns have been noted, and the relevant team will assist you further once the investigation has been completed.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced due to the prolonged loss of connectivity and the lack of feedback received.
Please be advised that we have escalated your query to the relevant department for further investigation and assistance. The team has been requested to review the matter urgently and provide the necessary feedback regarding your service.
Your concerns have been noted, and the relevant team will assist you further once the investigation has been completed.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Mar 2026, 10:22
Official
Dear Annemarie
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced due to the prolonged loss of connectivity and the lack of feedback received.
Please be advised that we have escalated your query to the relevant department for further investigation and assistance. The team has been requested to review the matter urgently and provide the necessary feedback regarding your service.
Your concerns have been noted, and the relevant team will assist you further once the investigation has been completed.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced due to the prolonged loss of connectivity and the lack of feedback received.
Please be advised that we have escalated your query to the relevant department for further investigation and assistance. The team has been requested to review the matter urgently and provide the necessary feedback regarding your service.
Your concerns have been noted, and the relevant team will assist you further once the investigation has been completed.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations