No fiber line as promised

Ordered a metrofiber fiber line through Afrihost. I made the order on Tuesday. They told me that by Friday they will organize to get me connected. I call on Friday and they say they have not placed the order. After I had signed all the agreements and set up the debit order.

I need internet to work from home. This is totally unacceptable. The whole week no contact after giving them banking details. I called and said I am going to move to a competitor. They asked me to please hold and put me on hold for over 10 minutes.