No feedback! - Terrible Service

Good Day

I am having endless issues with the service from MetroFibre.

I signed up for a package to receive uncapped data with a 20 speed line for R400 in May 2022 for my parent's house. On my May invoice it stated that I am receiving a 50% discount for 12 months, I was extremely excited but also double checked with friends and family who are on the same package as me and they are also receiving the 50% discount.

My husband and I thought it was absolutely great value for money and also signed up for it at our house in June 2022. When we received our invoice in June, I noticed that we were not receiving the 50% discount as everyone else including my parent's whose invoices I receive as I am paying for their fibre.

I then queried it with Metro Fibre, I sent numerous emails but no response from anyone. I tried calling in and I spoke to a lady (I cannot remember her name - although she was from accounts), I explained to her the situation and asked for help, to which she responded there is nothing she can do because it was a system error on their side where everyone got the 50% discount. I tried to explain that it cannot be a system error as the invoice that I first got for my parent's fibre clearly said a 12 month 50% discount. She told me her manager to call me back but I have not received a call back.

I then received my latest invoice for both our house and my parent's home and to my surprise the 12 month 50% discount that was on my previous invoices is not there anymore and I am being charged a full 100%.

I tried calling MetroFibre to speak to the supervisor but whenever I call she is unavailable, I have yet to speak to someone other than the lady at accounts.

If anyone can assist me with this as I would like the 12 month 50% reinstated and to be instated on my husband's invoice for our home that would be great. Mind you, I have checked with the rest of the family and friends and they are still getting the 50% discount,

Thanks. Nikkita