ES
Ettiene S
1 reviews | Active since Jun 2023
16 Jan 2025, 13:52
NO Feedback on broken connection
This has been the worst experience with any service provider ever. On tuesday the 7th of Jan they sent someone to come and fix fibre lines that are down in my area accross the road from me. I spoke to the contractor of metro fibre to fix my line as it is down , he said he will fix it, as you can expect it still does not work, I contacted metro afterwards they sent the same contractor on Thursday the 9th and guess what spend 30 minutes digging and left wothout fixing my internet . It is now the 16th and no answer back from metro on what is happening just empty promises of them calling me back I have phoned EVERY SINGLE DAY !!!!!!!!!!THEY PROMISE TO CALL ME BACK WHAT IS HAPPENING AT METRO FIBRE
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
16 Jan 2025, 14:18Dear Ettiene,
Thank you for bringing your concerns to our attention. After thoroughly investigating the issue, we can confirm that our maintenance contractors, upon attending to the fault on 09/01/2025, found that the fibre infrastructure responsible for providing your residence with connectivity has been severely damaged. To resolve the issue, a quote has been generated for the necessary repairs, and approval is required before the work can proceed.
We have raised this matter with our maintenance management team, who are now urgently reviewing the repair quote and working to ensure that the necessary repairs are approved and completed as soon as possible to restore your service.
We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. After thoroughly investigating the issue, we can confirm that our maintenance contractors, upon attending to the fault on 09/01/2025, found that the fibre infrastructure responsible for providing your residence with connectivity has been severely damaged. To resolve the issue, a quote has been generated for the necessary repairs, and approval is required before the work can proceed.
We have raised this matter with our maintenance management team, who are now urgently reviewing the repair quote and working to ensure that the necessary repairs are approved and completed as soon as possible to restore your service.
We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Jan 2025, 14:18
Official
Dear Ettiene,
Thank you for bringing your concerns to our attention. After thoroughly investigating the issue, we can confirm that our maintenance contractors, upon attending to the fault on 09/01/2025, found that the fibre infrastructure responsible for providing your residence with connectivity has been severely damaged. To resolve the issue, a quote has been generated for the necessary repairs, and approval is required before the work can proceed.
We have raised this matter with our maintenance management team, who are now urgently reviewing the repair quote and working to ensure that the necessary repairs are approved and completed as soon as possible to restore your service.
We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. After thoroughly investigating the issue, we can confirm that our maintenance contractors, upon attending to the fault on 09/01/2025, found that the fibre infrastructure responsible for providing your residence with connectivity has been severely damaged. To resolve the issue, a quote has been generated for the necessary repairs, and approval is required before the work can proceed.
We have raised this matter with our maintenance management team, who are now urgently reviewing the repair quote and working to ensure that the necessary repairs are approved and completed as soon as possible to restore your service.
We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
MetroFibre Complaints & Escalations
ES
Ettiene S's updateReviewer Update
16 Jan 2025, 14:23This has been the first responce in a weeks time ,thank you for that
do you know why it is tanking soo long to approve because I am at the point where it has cost me R2000+ to work from home due to my internet issues. If it takes any longer I have no other choise as to move service providers.. because believe you me ,you wil still charge me for the full month
do you know why it is tanking soo long to approve because I am at the point where it has cost me R2000+ to work from home due to my internet issues. If it takes any longer I have no other choise as to move service providers.. because believe you me ,you wil still charge me for the full month
ES
Ettiene S's update16 Jan 2025, 14:23
Reviewer Update
This has been the first responce in a weeks time ,thank you for that
do you know why it is tanking soo long to approve because I am at the point where it has cost me R2000+ to work from home due to my internet issues. If it takes any longer I have no other choise as to move service providers.. because believe you me ,you wil still charge me for the full month
do you know why it is tanking soo long to approve because I am at the point where it has cost me R2000+ to work from home due to my internet issues. If it takes any longer I have no other choise as to move service providers.. because believe you me ,you wil still charge me for the full month
MetroFibre Networx's replyOfficial
16 Jan 2025, 14:29Dear Ettiene,
Thank you for your patience and understanding. We will provide you with an update on the progress of your fibre repair as soon as we receive feedback from our maintenance management team.
Regarding your billing concerns, we will initiate a credit note request with our support team once your service is fully restored to ensure the downtime you’ve experienced is properly accounted for.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and understanding. We will provide you with an update on the progress of your fibre repair as soon as we receive feedback from our maintenance management team.
Regarding your billing concerns, we will initiate a credit note request with our support team once your service is fully restored to ensure the downtime you’ve experienced is properly accounted for.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Jan 2025, 14:29
Official
Dear Ettiene,
Thank you for your patience and understanding. We will provide you with an update on the progress of your fibre repair as soon as we receive feedback from our maintenance management team.
Regarding your billing concerns, we will initiate a credit note request with our support team once your service is fully restored to ensure the downtime you’ve experienced is properly accounted for.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and understanding. We will provide you with an update on the progress of your fibre repair as soon as we receive feedback from our maintenance management team.
Regarding your billing concerns, we will initiate a credit note request with our support team once your service is fully restored to ensure the downtime you’ve experienced is properly accounted for.
Best regards,
Marilize
MetroFibre Complaints & Escalations