CvdW
Cindy van der Walt

1 reviews | Active since Apr 2014

24 Jul 2025, 10:06

No Feedback / No Service

If I can give zero stars I would. I subscribed with Metrofibre in May 2024. They contacted me in April we discussed the pricing as they showed on their website their cost in April, the call center advisor even confirmed the price. I had them install the device in May received my invoice and it was more than a R100 per month more than what they advertised and discussed after numerous unsuccessful emails to their finance department they finally got back to and told me that sorry the special ended in February 2024, I told them that nowhere on their website that it states the special and that their call Centre confirmed it was that amount, and they just said that is the price so I cancelled my subscription with them. Their email state that termination date was 31 May but my internet stopped working on the 22nd of May already and I had to find an alternative provider sooner, yet they charged me for June 2024, I have sent them numerous emails to correct this but was just ignored, and now a year later I am starting to get threating sms that they will hand me over if I don't pay them, but they ignore emails requesting feedback. They don't care about customer service, I have had calls last year to ask if I would like to activate my network with them and I say no they provide horrible service they just say ok and put the phone down, please think twice unless you like wrongful payment allocations and bad service and a company that does not care about their customers

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply24 Jul 2025, 10:24
Official
Dear Cindy,

Thank you for taking the time to share your concerns with us. We appreciate the detailed feedback and the opportunity to review and address the matters you've raised.

We can confirm that we are currently investigating the full history of your interaction with our teams, including the initial pricing discussions, the billing and cancellation timeline, and the communications you’ve attempted since. We understand the importance of resolving this matter accurately and will ensure that a detailed response is provided to you upon conclusion of our review.

Thank you for your patience while we work on this. We will be in contact with feedback as soon as possible.

Best regards,
Marilize
MetroFibre Complaints & Escalations