No feedback

A MetroFibre contractor came out to attend to my problem of lack of internet connection, and upon leaving told me the issue would be resolved within two to four hours of his departure. That was last week Thursday. I am at my wit's end. I am a Supersonic customer and do not know who is at fault here. I have been without an internet connection now for 15 days, and with Supersonic's *#$t customer service I do not know what is going on. For one thing though, MetroFibre did not tell me why the issue was not resolved. It's a complete *#$tshow. I would really appreciate some feedback from someone as to why I do not have a connection.