NO DAMN ASSISTANCE FORM THEIR MAINTANANCE TEAMS

My internet went down morning of Wednesday, 01.03.2023. immediately called my ISP who logged the fault. it was determined by remote technicians that a contractor needed to come out and would take 3 to 5 days. to my amaze contractor was out on the same day. but here is were i have a major problem.

The contractor determined the drop cable had been damaged and needed to be replaced. the damage was 37 meters from the main line on the road and 11 meters from ont box. none of the area is exposed and the contractor explained he had the equipment but couldn't resolve until permission granted from Metrofibre. permission request was immediately sent by him with pictures showing fault. this was afternoon of 01.03.2023. since then between myself and my ISP several follow ups have been made to no avail. on more than 1 occasion i was told i need to speak to an account manager but when the call is transferred it immediately disconnects.

my question is, if this is a hardware issue why is Metrofibre dragging the issue?? the hardware belongs to them so they should be replacing it promptly. I'm almost a week with no service and yet again im being advised no credit. how can there be no credit for lack of service? it isn't an area outage where I would accept no credit. this is MFN dragging their damn feet!!!

I'm really considering moving my service. i have never had a major problem with MFN until now and its frustrating at the speed of service I'm getting. in a department that is supposed to be on the ball with day to day issues they surely know how to prolong things.