KH
Ken H
1 reviews | Active since Jul 2011
05 Jun 2023, 12:18
No customer support after breaking my download speeds
Had great fibre speeds until they fiddled with the connection in the street, ever since then I can barely function, all communication to them gets the same stock answer and they do nothing to fix the problem! Been over a week. Paying for 100Mb download speed and getting 15.
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Replies (1)
MetroFibre Networx's replyOfficial
05 Jun 2023, 13:24Dear Ken
We understand that experiencing speed issues is highly frustrating.
I have investigated the fault and can confirm that your fibre link is up and running with optimal readings, which indicates no faults on the physical fibre infrastructure leading up to your residence.
Should the issue persist, please contact your internet service provider, Cell C, for further troubleshooting.
Kind Regards
Marilize
We understand that experiencing speed issues is highly frustrating.
I have investigated the fault and can confirm that your fibre link is up and running with optimal readings, which indicates no faults on the physical fibre infrastructure leading up to your residence.
Should the issue persist, please contact your internet service provider, Cell C, for further troubleshooting.
Kind Regards
Marilize
MetroFibre Networx's reply05 Jun 2023, 13:24
Official
Dear Ken
We understand that experiencing speed issues is highly frustrating.
I have investigated the fault and can confirm that your fibre link is up and running with optimal readings, which indicates no faults on the physical fibre infrastructure leading up to your residence.
Should the issue persist, please contact your internet service provider, Cell C, for further troubleshooting.
Kind Regards
Marilize
We understand that experiencing speed issues is highly frustrating.
I have investigated the fault and can confirm that your fibre link is up and running with optimal readings, which indicates no faults on the physical fibre infrastructure leading up to your residence.
Should the issue persist, please contact your internet service provider, Cell C, for further troubleshooting.
Kind Regards
Marilize