No customer support!!!!

My service has unfairly been suspended despite the fact that I have a payment plan in place and despite the face that I have been honouring my payment arrangement your finance department keeps on suspending my account!!!!!!!! My payment arrangement was made in December 2023 but yet you suspend my services every month, I’ve sent through my POP’s and have logged numerous of tickets and complaints and yet it seems nothing is being done about this. I e logged numerous of tickets via the client portal, send numerous of emails, phoned numerous of times, sent numerous of WhatsApp’s but no one has contacted or even attempted to assist me with this.