SM
Sello M
1 reviews | Active since Jan 2019
30 Mar 2026, 18:35
No Customer service from metrofibre network
No customer service at all, I won't recommend anyone to subscribe to them directly, rather use other ISP, I'M still waiting to speak to their consultants who are always busy for 24 hours, but when you call their sales, they pick up just after one ring, for service you get Sue, you will hold until Modimo, Jesus comes back, a call back is after 3 days without any solid, send an email no response, I give up
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Replies (1)
MetroFibre Networx's replyOfficial
30 Mar 2026, 18:39Dear Sello,
Thank you for taking the time to share your experience and the challenges you have faced when trying to obtain support.
We understand how frustrating it is when assistance is not easily accessible, especially when repeated attempts through calls and email do not result in timely feedback. Your concerns regarding response times across support channels and the overall service experience have been noted and escalated for review by the relevant teams.
Feedback such as yours is important in helping us identify service gaps and areas where improvement is required, particularly around accessibility to customer support and turnaround times.
We appreciate you bringing this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience and the challenges you have faced when trying to obtain support.
We understand how frustrating it is when assistance is not easily accessible, especially when repeated attempts through calls and email do not result in timely feedback. Your concerns regarding response times across support channels and the overall service experience have been noted and escalated for review by the relevant teams.
Feedback such as yours is important in helping us identify service gaps and areas where improvement is required, particularly around accessibility to customer support and turnaround times.
We appreciate you bringing this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Mar 2026, 18:39
Official
Dear Sello,
Thank you for taking the time to share your experience and the challenges you have faced when trying to obtain support.
We understand how frustrating it is when assistance is not easily accessible, especially when repeated attempts through calls and email do not result in timely feedback. Your concerns regarding response times across support channels and the overall service experience have been noted and escalated for review by the relevant teams.
Feedback such as yours is important in helping us identify service gaps and areas where improvement is required, particularly around accessibility to customer support and turnaround times.
We appreciate you bringing this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience and the challenges you have faced when trying to obtain support.
We understand how frustrating it is when assistance is not easily accessible, especially when repeated attempts through calls and email do not result in timely feedback. Your concerns regarding response times across support channels and the overall service experience have been noted and escalated for review by the relevant teams.
Feedback such as yours is important in helping us identify service gaps and areas where improvement is required, particularly around accessibility to customer support and turnaround times.
We appreciate you bringing this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations