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FVdW
Francis Van der Walt

1 reviews | Active since Dec 2020

31 Mar 2025, 17:36

No Customer Service

Been with them a few days. ********** service. Takes ages for someone to take your call on the landline. Tickets are lodged which is not dealt with. Your account can't be found on the WhatsApp group. Staff who sell you the product simply refuse to return your call. All staff left for the weekend, left me without internet. Had to sort out my own connection and all they say was "You are now being billed." Not a care that you are connected due to your own doing not thanks to them

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Replies (3)
MetroFibre Networx
MetroFibre Networx's reply31 Mar 2025, 17:46
Official
Dear Francis,

Thank you for bringing your concerns to our attention. 

We are currently investigating the issues you've highlighted to ensure we have a thorough understanding of any drop-off points that may have occurred. This will allow us to address them accordingly with the relevant management teams.

We appreciate the opportunity to work on improving your experience and value your feedback in helping us enhance our service. 

Best regards,
Marilize
MetroFibre Complaints & Escalations
FVdW
Francis Van der Walt's update31 Mar 2025, 17:48
Reviewer Update
Look at your reviews on this site. It says a lot! Quick to sell the product and then the service ends!
MetroFibre Networx
MetroFibre Networx's reply31 Mar 2025, 21:14
Official
Dear Francis,

We appreciate your feedback and understand your concerns. 

Ensuring a positive experience for our clients remains our priority, and we are continuously working to improve our service. If you have any additional specific issues that need attention, please let us know—we’d be happy to assist.

Best regards,
Marilize
MetroFibre Complaints & Escalations