No customer service

I wish I had read reviews prior to selecting Metrofibre . The worst ever customer service. Our wifi was disconnected for a week and communication regarding the issue was terrible. We sent probably 10 emails ,made at least 10 phone calls and several more messages on their watsapp line with no resolution or explanation for the issue other than the matter being" escalated" for 7 days. I then requested a statement in Dec 2023, and 3 times since in January 2024 with absolutely no response. Eventually I received an automated response with a ticket number but no response to my simple request. I would not recommend this company at all.