AL
Ashleigh L
1 reviews | Active since Apr 2026
17 Apr 2026, 13:15
No customer service
I have requested a refund 17 days ago and no communication has been made by metro fibre. The customer service is none existant
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Replies (1)
MetroFibre Networx's replyOfficial
17 Apr 2026, 13:20 Dear Ashleigh Lovett
Thank you for bringing this matter to our attention.
We fully understand how concerning it is to have a refund request outstanding for 17 days without any communication. This falls short of the level of service we strive to provide, and your experience has been noted with urgency.
Your refund request is currently being escalated, and we are actively engaging the relevant team to provide you with a clear update as quickly as possible. We will keep you informed on the progress and ensure that this is resolved without further unnecessary delays.
We appreciate your patience and the opportunity to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We fully understand how concerning it is to have a refund request outstanding for 17 days without any communication. This falls short of the level of service we strive to provide, and your experience has been noted with urgency.
Your refund request is currently being escalated, and we are actively engaging the relevant team to provide you with a clear update as quickly as possible. We will keep you informed on the progress and ensure that this is resolved without further unnecessary delays.
We appreciate your patience and the opportunity to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Apr 2026, 13:20
Official
Dear Ashleigh Lovett
Thank you for bringing this matter to our attention.
We fully understand how concerning it is to have a refund request outstanding for 17 days without any communication. This falls short of the level of service we strive to provide, and your experience has been noted with urgency.
Your refund request is currently being escalated, and we are actively engaging the relevant team to provide you with a clear update as quickly as possible. We will keep you informed on the progress and ensure that this is resolved without further unnecessary delays.
We appreciate your patience and the opportunity to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We fully understand how concerning it is to have a refund request outstanding for 17 days without any communication. This falls short of the level of service we strive to provide, and your experience has been noted with urgency.
Your refund request is currently being escalated, and we are actively engaging the relevant team to provide you with a clear update as quickly as possible. We will keep you informed on the progress and ensure that this is resolved without further unnecessary delays.
We appreciate your patience and the opportunity to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations